Group Business Process Manager - TFB Revenue Operations

T-Mobile USA, Inc • Bellevue, WA • 1h ago

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
Job Overview
The Group Business Process Manager leads process design, implementation, and quality control monitoring using appropriate methods to identify opportunities, implement solutions, and measure impact across Marketing and Sales operations. Works on multiple large and highly complex projects for operational improvement and modernization and provides compelling business cases that improve profitability, enable scalable revenue growth, reduce costs, and streamline processes/systems to enhance service and data integrity. Works with teams across technology and the business segment to align strategic vision, governance, and performance monitoring frameworks and build requirements that support enterprise demand generation and lead management programs. Has expansive knowledge of site development, system development/implementation, automation, and continuous process improvement techniques.
Job Responsibilities
Has understanding of how projects align to broader organizational goals, revenue outcomes, and business benefit. Is able to explain business benefit of projects and contributes to business case/feasibility development, including ROI considerations. Identifies and documents the impact of change, including process, policy, and system implications, and suggests policy, goal and rule changes. Provides executive leadership updates on projects, insights, and recommendations.
Seeks out opportunities for increased system and process efficiencies, automation, and operational scalability and recommends improvements through implementation of more efficient processes, modifications of current systems, and implementation of new systems and technologies. Contributes to the strategic vision, including future-state workflow design, and ensures process and system alignment across platforms, policies, and operating models.
Provides structure, feedback and direction. Creates clear and measurable goals. Holds self and others accountable. Mentors and contributes to organization's body of knowledge on process design, modeling, execution, monitoring and optimization. Has autonomy over process design, modeling, execution, monitoring and optimization.
Actively seeks out industry and business information. Understands how policies, systems and processes impact job performance and projects, including Marketing and Sales operations. Fosters business knowledge and understanding among managers, business analysts and project stakeholders.
Maneuvers and mentors others through complex political situations effectively and quietly. Invests in stakeholder management and builds trust to gain stakeholder support. Brokers consensus among stakeholders with conflicting needs to support adoption of process and system changes.
Education and Work Experience:
Bachelor's Degree and 7 years of related work experience
OR a combination of education and experience deemed equivalent (Required)
Acceptable areas of study include Business, Finance or related field (Preferred)
7-10 years Related work experience (Preferred)
Experience in telecommunications industry (Preferred)
Knowledge, Skills and Abilities:
Change Management (Required)
Process Improvement (Required)
Licenses and Certifications:
Relevant certifications in Lean/Six Sigma, project management, CRM platforms, marketing automation, or change management are a plus
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No)

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