COME JOIN THE PULASKI COUNTY TEAM! E911 TELECOMMUNICATOR Pulaski County Public Safety is seeking to fill full-time E-911 Telecommunicator positions. This role involves handling emergency and non-emergency calls, dispatching first responders, operating communication systems, and maintaining records. The position reports to the Public Safety Telecommunicator Shift Supervisor. Work hours are determined by the shift supervisor. Applicants must be able to work any shift, including shift rotations, weekends, and holidays, and be available to work overtime as needed to meet operational requirements. On Call days are also required each month. This is an essential position requiring employees to work during inclement weather and be available for immediate recall during emergencies. The salary range for this position is $42,630 - $68,378, and compensation is commensurate with education and experience. Educational Requirements: Applicants must possess a High School Diploma and complete the Department of Criminal Justice Services Entry Level Dispatch Academy training program. Age Requirement: Applicants must be at least 18 years of age. Please note that this position requires: Pre-employment drug screening and alcohol testing Fingerprinting Skills testing, including passing written test requirements Background check DMV Driving record check Excellent benefit package that includes: Health, dental and prescription drug insurance Optional vision, cancer, critical illness, accident, life, AirMedCare, Pet, and Christmas club Virginia state retirement and life plus optional 457b retirement program with company match Sick, vacation and birthday leave Short and long-term disability Multiple paid holidays Free YMCA membership and more! Interested individuals may apply at the appropriate Nearest One Stop/or apply online at www.pulaskicounty.org. Full job descriptions for all positions are located on the website. Pulaski County, VA is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). To request an accommodation for disabilities, contact Human Resources at 540-994-2406. Individuals that require a paper application should contact Kristin Rakes, HR Assistant at krakes@pulaskicounty.org or call 540 994-2628. Pulaski County, VA is committed to the principles of diversity and, in that spirit, seeks a broad spectrum of candidates including women, minorities, persons with disabilities, and veterans. As an Equal Opportunity Employer and certified Virginia Values Veterans (V3) organization, we are dedicated to nondiscrimination in recruitment, selection, hiring, pay, promotion, retention or other consideration personnel action affecting employees or candidates for employment. All qualified applicants will receive for employment without regard to race, color, religion, sex/gender/identity/sexual orientation, national origin, ethnic origin, disability or protected veteran status. This position will open until filled. The position was first advertised on 1/8/2026. To comply with company policy, this position will remain posted for a minimum of 5 days.
Public Safety Telecommunicator - I #0220 County of Pulaski, Virginia - Job Description Date of Last Revision: 12-10-2019 FLSA Status: Reports To: 9-1-1 Center Pay Grade: Probationary Period: Essential Employee: Non-Exempt, Full Time Public Safety Telecommunicator Shift Supervisor 01 12 Months Yes, please see Pulaski County Personnel Policy It is the mission of the Pulaski County Joint 9-1-1 Communications Center to safeguard the lives and property of the people we serve, serve as the communications link between the citizen and public safety agencies, and to enhance public safety while working with diverse communities to improve their quality of life. Our mandate is to do so with honor and integrity, while at all times conducting ourselves with the highest ethical standards to maintain public confidence. In carrying out our mission, we recognize that service is our one and only product and we share a common, ongoing goal to provide it at the most superior and professional level possible. We also recognize that our strength and success is tied directly to the individual and unique contributions of each of us working in a spirit of cooperation and teamwork with our public safety associates both within and outside the center. Safety Sensitive Position Per VA Code 2.2.1201.1 - Fingerprinting Required Drug and Alcohol Testing, Background Screening and Driving Record Required Essential Employee: Yes, please see Pulaski County Personnel Policy CLASS SUMMARY Entry-level position under supervision, receive, process, and relay requests for police, fire or emergency medical services; works on an assigned shift and overtime when operations necessitate; attend and successfully complete the Virginia Department of Criminal Justices Entry Level Dispatch Academy, APCO Public Safety Telecommunicator Course, the APCO Fire Service Communications Course, and on-the-job training, to include achievement of certifications and progression to the Public Safety Telecommunicator - II position. Per County of Pulaski policy, this position is classified as Essential, therefore, the Public Safety Telecommunicator is subject to immediate recall during major and/or emergency situations. REPRESENTATIVE WORK FUNCTIONS AND RESPONSIBILITIES Operate emergency telephone system and receives and process calls for Police, Fire and Emergency Medical Services (EMS) affecting lives and property of citizens; operate non-emergency telephone system receiving calls for non emergency police service, fire, emergency medical services, requests for information, complaints, or other Note: This job description is not intended to be all -inclusive. An employee will also perform other reasonably related job responsibilities as assigned by the County Administrator, department head or supervisor. Pulaski County reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties or working schedules based on their duty to accommodate individuals with disabilities. The job description does not constitute a written or implied contract of employment. Page 1 of 8 PUBLIC SAFETY TELECOMMUNICATOR - I miscellaneous situations; operate a multi-screen computer console connected to a Computer Aided Dispatch (CAD) system and telephone equipment to receive and process emergency calls and non-emergency calls; and apply professional communication techniques to calm emotional, irate, irrational, or reluctant callers. Answer incoming Text To-911 calls for service. Locate and verify location of incident and/or caller using Geographical Information System (GIS) software and other sources of information provided by CAD system; consult available resources (e.g., Emergency Medical Dispatch manuals, cross directories, tow tracking system, computer dropdown menus, computer information files, mapping system) to obtain information to respond to and document calls; consult manual information systems when CAD system is malfunctioning; and classify and assign nature codes to ensure proper communication of situation. Provide information updates to dispatcher or field units as new information about a particular call or incident is provided or obtained; receive and respond to messages or verbal request from other staff for additional information; and communicate information to supervisors, as necessary. Process calls for police assistance in college buildings, state parks, and national forest located within the County following written protocols; process calls reporting intoxicated drivers; process bomb threats, third party report of bomb threats, and/or explosive device found. Process biological/chemical threats involving mail or packages; and receive and process non-emergency calls. Process Animal Control ca
