IT Customer Support -- Journey
Work Hours flexibility may be available and considered **
Salary: $6,068.00 - $8,164.00 Monthly
Responsibilities:**
Provide immediate local and/or remote desktop hardware & software, and network support to 120 regional full-time staff and 36+ seasonal employees.
Evaluates, tests, installs, and upgrades PCs, laptops, utility server hardware, software, and peripherals such as backup external hard drives, network printers, and other network devices. Manage 123+ cell/smart phone devices and 51 tablets for the region and region desk phones. Provide support, configuration, and training on IT-sponsored projects impacting the region.
Serves as a journey customer support level of contact to staff regarding their hardware & software technology needs.
Provide instruction and documentation on the specific use of information technology systems and
procedures. Participate in monthly IT Coordinator meetings with the IT Division, the IT Liaison & other regions.
Track, monitor, and update computer inventory for the region. Manage the equipment surplus process for excess/replaced equipment. Order all IT-related equipment and peripherals such as tablets, smartphones, accessories, and external hard drives. Manages & tracks all software licenses for the Olympic Region.
Olympic Region Fleet Manager- as delegated by Business and Operations Assistant, manage fleet of vehicles and 27 other rolling pieces of equipment, including oversight of the fleet vehicle pool reservation system.
Required Qualifications:
Bachelor's degree in Information Technology, Computer Science, or other closely related field AND 4 years of experience providing IT support functions to customers;
OR an equivalent combination of education and/or experience.
Experience implementing, maintaining, supporting, and administering MS Windows and MS Outlook; and maintaining and administering MS Windows Active Directory.
Experience with Microsoft Office in an enterprise environment.
Customer Service Focus.
Self-Management.
Communications.
Commitment to fostering and supporting an environment that honors diversity, equity, inclusion, and environmental justice practices.
