ServiceNow Manager

Deloitte • Cleveland, OH • 14h ago

ServiceNow Manager

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Recruiting for this role ends on 5/30/26.

Work you'll do

As a Manager - ServiceNow on the Cyber Strategy & Transformation team, you will be responsible for:

Leading end-to-end delivery of multi-workstream ServiceNow programs from mobilization through go-live and transition, including scope, schedule, budget, RAID (risks, assumptions, issues, dependencies), and quality management.

Standing up delivery governance and operating rhythms; driving backlog, sprint, and release planning across IRM, SecOps, ITOM, ITAM, and TPRM workstreams in partnership with architects and product owners.

Managing stakeholder engagement and executive communications; facilitating decisions, change control, and status reporting with clear KPIs, value realization, and adoption metrics.

Orchestrating cross-functional teams and vendors across onshore/offshore models; aligning resources and mitigating delivery risks, blockers, and interdependencies.

Overseeing pre-sales through delivery handoff activities, including scoping, estimates, staffing plans, delivery approaches, and transition-to-operations readiness.

The team

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with client strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. It includes design of the cyber organization, governance, and risk assessments.

Qualifications

Required:

Bachelor's degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or Business Administration.

6+ years managing ServiceNow programs or projects in a client-facing consulting or professional services role.

5+ years leading multi-workstream ServiceNow deliveries using Agile or hybrid methodologies, including backlog, sprint, and release management.

3+ years managing program financials for ServiceNow initiatives, including budget creation, forecasts, and variance tracking.

3+ years leading stakeholder management and executive reporting for ServiceNow programs, including status, risk, and change control.

3+ years managing distributed delivery teams, including onshore and offshore resources, vendors, and client personnel.

2+ full lifecycle ServiceNow implementations delivered from initiation through go-live and transition to operations.

Experience with scope management and change control for ServiceNow programs, including contract or statement of work change requests.

Experience implementing governance, risk, and compliance on ServiceNow across at least two modules: Integrated Risk Management, Security Operations, IT Operations Management, IT Asset Management, or Third-Party Risk Management.

Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.

Limited immigration sponsorship may be available.

Preferred:

ServiceNow Certified Master Architect (CMA).

Experience with ServiceNow Business Continuity Management and/or Privacy Management modules.

Experience with RSA Archer or other governance, risk, and compliance platforms, including migration or coexistence with ServiceNow.

Experience with Performance Analytics, Predictive Intelligence, Now Assist, or generative AI capabilities.

Knowledge of NIST Cybersecurity Framework, ISO 27001, Sarbanes-Oxley (SOX), General Data Protection Regulation (GDPR), or Health Insurance Portability and Accountability Act (HIPAA) and their impact on platform design.

Master's degree in Computer Science, Cyber Security, Information Security, Engineering, or Information Technology.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,200 - $265,600.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

LI-WM1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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