Customer Service Representative

TEKsystems • Salem, OR • 15h ago

Customer Service Representative (Medicare Advantage)Overview

We are seeking a customer-focused Customer Service Representative to support Medicare Advantage members by providing clear, accurate, and compassionate service. This role is ideal for individuals with call center experience who are comfortable working in a fast-paced, metrics-driven environment.

Responsibilities

Provide professional and empathetic customer service to Medicare Advantage members via inbound calls

Assist with benefits, coverage, and claims-related questions

Interpret and explain policy provisions clearly and accurately

Research, investigate, and follow up on member issues to ensure timely resolution

Advocate for members while maintaining quality and productivity standards

Document interactions accurately using internal systems

Qualifications

Prior customer service, call center, or contact center experience

Strong computer skills and technical aptitude

Excellent phone etiquette and professional demeanor

Effective problem-solving and customer issue resolution skills

High level of empathy and patience

Healthcare or insurance experience preferred

Job Type & Location

This is a Contract to Hire position based out of Salem, OR.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Salem,OR.

Application Deadline

This position is anticipated to close on Mar 21, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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