Customer Service Tech - SALEM, OR

D.R. Horton, Inc. • Salem, OR • 3h ago

D.R. Horton, Inc., the largest homebuilder in the U.S.,was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information.

D.R. Horton, Inc.is currently looking for anCustomer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

Evaluates homeowner repair issues to determine if they are warrantable items

Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs

Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting

Schedules and manages subcontractors to make designated warranty repairs

Ensure all repairs are completed within compliance standards

Certifies warranty work is completed within contractor obligations

Develop and maintain good rapport with subcontractors and homeowners

Follows up with homeowners to ensure concerns are addressed in a timely and professional manner

Processes charge-back documentation and invoices

Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Ability to work overtime

Ability to travel overnight

Education and/or Experience

High school diploma or general education degree (GED)

Three or more years related experience, including carpentry work, drywall, texture repair and painting

Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime

Excel in effective and positive communications

Work effectively in high pressure situations

Ability to work independently and be productive without supervision

Ability to provide a systematic approach in carrying out assignments

Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop

Proficiency with MS Office and email

Ability to lift and/or move up to 50 pounds

Preferred Qualifications*

Prior customer service experience a plus

Experience with minor electrical, plumbing and HVAC repair work preferred

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and Company Holidays

Multiple Voluntary and Company provided Benefits//

/Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeopleToo/

Job: *Warranty

Organization: *Home Builder

Title: Customer Service Tech - SALEM, OR

Location: Oregon-Salem

Requisition ID: 2601007

Other Locations: Oregon-Lake Oswego

Similar Jobs

Exchange Email Administrator

ASM Research, An Accenture Federal Services Company • Salem, OR • 3h ago

Management & Administrative

Position Overview The Exchange Email Administrator supports the design, implementation, and day-to-day operations of enterprise email and messaging services in a federal IT environment. The role focuses on maintaining hi...

3h ago

Go to Apply

Regional Account Director, Vaccines Account Management (VKCLs) , Commercial Operations - Central Region

Merck • Salem, OR • 4h ago

Management & Administrative

Job Description The Vaccines Sales and Customer Engagement Team supports our customers by providing clinical, financial and educational information about our products. We support healthcare providers, healthcare systems...

4h ago

Go to Apply

Tier 1 Support Analyst, IT Service Center

Cardinal Health • Salem, OR • 1d ago

Management & Administrative

What IT Service Center contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delive...

1d ago

Go to Apply

Customer Service Representative

Highmark Health • Salem, OR • 1d ago

Management & Administrative

Company : Highmark Inc. Job Description : JOB SUMMARY This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained throu...

1d ago

Go to Apply

Analyst, IT Service Center

Cardinal Health • Salem, OR • 1d ago

Management & Administrative

1d ago

Go to Apply

Customer Service Representative

U-Haul • Salem, OR • 1d ago

Management & Administrative

Location: 3612 Silverton Rd NE, Salem, Oregon 97305 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Rep...

1d ago

Go to Apply

Business Development Manager - Chemical Industry

Emerson • Salem, OR • 1d ago

Management & Administrative

If you are a Business Development Manager in the Chemical Industry looking for an opportunity to grow, Emerson has an exciting opportunity for you! We are seeking an experienced and strategic professional to drive busine...

1d ago

Go to Apply

CPC Processer Customer Support

Datavant • Salem, OR • 1d ago

Management & Administrative

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the...

1d ago

Go to Apply

Account Manager- Chicago

PagerDuty • Salem, OR • 1d ago

Management & Administrative

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams...

1d ago

Go to Apply

Account Manager- Dallas, TX

PagerDuty • Salem, OR • 1d ago

Management & Administrative

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.