Home Mortgage Customer Service Specialist

Citizens • Glen Allen, VA • 13h ago

Description

As an employee of Citizens Bank, you become a part of an organization committed to serving customers, colleagues, and communities in which we do business. Citizens Bank is an established and successful financial services company. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers. Citizens Home Mortgage is an end-to-end business line dedicated to delivering a differentiated customer experience and earning the trust of our customers by serving as their trusted advisor and guiding them through the mortgage process. Our colleagues are the core of our business and the key to helping our customers reach their potential. As a Home Mortgage Customer Service Representative, you'll handle service-related inbound customer service calls. We're looking for forward thinking, problem solvers who can provide world class customer service to our Mortgage Customers.

Qualifications

Tentative start date 04/27/2026

Willingness to work a schedule that is primarily Monday-Friday 1st shift

High school diploma or GED.

One or more years of customer service or sales experience.

What we offer:

Competitive salary with outstanding benefits such as medical, dental, and generous Paid Time Off policy

A total rewards package that includes up to $7k/year in tuition assistance

Opportunities to grow your career with a company that values career progression

Access to 401(k) with corporate match and Employee Stock Purchase Program

Access to best-in-class colleague offers on Citizens Bank products and services

Hours and Work Schedule Hours per Week: 40 Work Schedule Monday - Friday, 9am-6pm eastern time. In office for minimum of the first 90-days. Training hours are Monday- Friday from 9am-6pm E-time for approximately 8 weeks. There is the potential to transition to a hybrid schedule following the first 90 days post-training. This means that after getting acclimated and completing the training, there may be the opportunity to enjoy the flexibility of working both remotely and in the office.

Comp: $20.00 per hour

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

03/26/2026

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