Retirement Technician Supervisor
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Retirement Technician Supervisor
Salary
$51,971.00 - $79,062.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2026-43628-09553
Department
Public School Employees' Retirement System
Division
PS Ben Ad
Opening Date
03/06/2026
Closing Date
3/19/2026 11:59 PM Eastern
Job Code
09553
Position Number
Multiple positions may be filled from this posting.
Union
AFSCME
Bargaining Unit
A2
Pay Group
ST06
Bureau / Division Code
00721330
Bureau / Division
Bureau of Benefits Administration
Worksite Address
5 N 5th Street
City
Harrisburg, Pennsylvania
Zip Code
17101
Contact Name
Veronica Witmer
Contact Phone
717.720.4785
Contact Email
vewitmer@pa.gov
Description
Benefits
Questions
THE POSITION
The Public School Employees' Retirement System (PSERS) is currently looking to fill multiple Retirement Technician Supervisors position within the Agency's Bureau of Benefits Administration (BBA). As a Retirement Technician Supervisor, you will be part of the PSERS team that provides professional and technical services to the Public School employees including active and inactive members, retirees, beneficiaries, and persons legally authorized to act on their behalf. These roles lead teams of Retirement Technicians, providing the full scope of supervisory duties, and serve as subject matter experts for all processes within the designated work unit.
The BBA is organized into two divisions: Member Account Division and the Benefits and Exceptions Division. Because production work is cyclical and subject to legislative changes, work staff may be assigned to perform a variety of tasks in other business areas based on PSERS operational needs.
If you have previous work experience in a pension system or related occupational area, are proficient in Microsoft office products, can provide clear and logical communication both verbal and written, and want to use your skills to be a leader and serve the members of PSERS, this opportunity may be the right fit for you.
DESCRIPTION OF WORK
As a Retirement Technician Supervisor, you will work with and oversee a team of Retirement Technicians to apply the provisions of the Retirement Code, rules, regulations, PSERS legal opinions, business rules and procedures as they relate to member accounts, employer reported data, benefit eligibility and benefit determination.
As a supervisor you will conduct performance evaluations, monitor and approve leave requests, prioritize and assign work, coach staff to develop their skills, provide encouragement and support to staff to meet goals, and assist in training so staff can reach appropriate skill levels of their position. You will provide direction, guidance, and inspiration to staff, facilitate positive change, manage the staff and responsibilities within the designated work unit, assist in development of work standards, goals, objectives, operational and procedural guidelines, communicate to all staff expectations, changes, and updates, and ensure staff complete all required trainings as well as provide opportunities for training that will grow their skills and career.
This position is also responsible for working closely with the Retirement Administrator to communicate, discuss, and assist with staff issues, establish goals and objectives, identify training needs, develop new or revise existing procedures to ensure efficiency and better workflows, and provide activity logs and production reports for management. You will ensure all requests for information are researched and accurately answered, monitor the unit's effectiveness and workflows, develop short and long term plans to meet workload demands, and work with various staff from other Bureaus in PSERS to resolve problems.
Candidates who will be successful in this role will enjoy analyzing data, can manage workloads and changing priorities, enjoy being a problem solver, and can use experience and logic to exercise independent decision-making related to work assignments.
Work Schedule and Additional Information:
Full-time employment, 37.5 hours per week.
Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with a 30-minute lunch.
After training period is completed, selected candidate will be able to adjust their starting time.
Telework: You may have the opportunity to work from home (telework) part-time. This position will require you to be in office full-time for at least the first week for training. After the first week, this position will be required to report to the office 1 day a month, and any additional days depending on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year of experience as a Retirement Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or
Three years of experience in technical work in a pension system or related occupational area, which includes two years of experience applying mathematical formulas and principles;or
An Associate Degree and one year of technical experience in a pension system or related occupational area applying mathematical formulas and principles;or
An equivalent combination of education, experience, and training which includes two years of experience applying mathematical formulas and principles in a pension system or related occupational area.
Other Requirements:
You must meet t h e PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Legal Requirements:
A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as a Retirement Technician for one or more years full-time?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
03
Do you possess two or more years of full-time experience applying mathematical formulas and principles in a pension system or related occupational area?
Yes
No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
05
How many years of full-time technical work in a pension system or related occupational area do you possess?
3 years or more
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
07
How much college coursework have you completed in mathematics, statistics, accounting, or finance? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
120 credits or more
90 but less than 120 credits
60 but less than 90 credits
30 but les than 60 credits
Less than 30 credits
None
08
If you have not completed college coursework in the areas listed above, how much college coursework have you completed in a different field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
120 credits or more
90 but less than 120 credits
60 but less than 90 credits
30 but less than 60 credits
Less than 30 credits
None
09
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
10
WORK BEHAVIOR 1 - PROCESSES REQUESTS, MAINTAINS AND RECONCILES ACCOUNTS
(A)Processesrequests by checking for completeness, i.e., required forms are attached, request is signed; accuracy, i.e. correct options, etc.; researching the retirement code to determine eligibility for creditable service and/or applicability of service, special elections, payoffs via rollovers, etc. (B)Maintainsretirement member accounts by applying debts against outstanding invoices, establishing member arrears, changing member accounts status for processing debts, applying credited service, etc. (C)Reconcilesaccounts to determine: monies owed by members or monies owed by the Commonwealth and/or reporting units for service purchases, and informs members of the status of their accounts.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have clerical or technical experience of an independent nature in all of the areas listed; (A) processing requests, (B) maintaining retirement accounts, and (C) reconciling accounts.
B. I have clerical or technical experience of an independent nature in at least one of the areas listed above or I have experience of a limited nature in all of the areas listed; (A) processing requests, (B)maintaining accounts, or (C) reconciling accounts.
C. I have NO experience related to this work behavior.
11
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience with processing requests, maintaining retirement accounts, and reconciling accounts.
Your level of responsibility.
12
WORK BEHAVIOR 2 - COMPLETES COMPUTATIONS AND VERIFIES INVOICES
(A)Completes multiple data computationsand (B)verifies service purchase invoicesfor accuracy. Uses financial mathematics, i.e. subtraction, multiplication, division, ratios, percentages, etc. to determine the amounts and accuracy of various elements relating to purchase of service, etc. This includes computing the monies owed by member and/or monies owed by the Commonwealth payable to PMRS; verifies against purchase of service inventories for accuracy.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have clerical and/or technical experience of an independent nature completing (A) multiple data computations, and (B) verifying service purchase invoices for accuracy.
B. I have clerical and/or technical experience of a limited nature completing (A) multiple data computations, and (B) verifying service purchase invoices.
C. I have NO experience related to this work behavior.
13
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience completing multiple data computations.
Your experience verifying service purchase invoices.
Your level of responsibility.
14
WORK BEHAVIOR 3 - REVIEWS, ANALYZES, INTERPRETS, AND EXPLAINS RETIREMENT CODE
Reviews, analyzes, interprets and/or explainsthe provisions of the (A)retirement code, (B)rules, regulationsand (C)legal opinions, policies and proceduresas they apply to service purchases and member accounts. This includes assisting in the preparation of detailed reports, recommendations and justifications for findings and/or changes to the retirement code, rules, etc. as well as personnel actions, and the overall operations. This may also include designing forms and/or developing and maintaining manuals for the retirement system.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have clerical or technical experience of an independent nature reviewing, analyzing and interpreting provisions in all areas listed; (A) retirement code, (B) rules, regulations, and (C) legal opinions, policies and procedures as they apply to service purchases and members' accounts.
B. I have clerical or technical experience of an independent nature reviewing, analyzing and interpreting provisions in at least one of the areas listed above or I have experience of a limited nature in all of the areas listed; (A) retirement code, (B) rules, regulations and (C) legal opinions, policies and procedures as they apply to service purchases and members' accounts.
C. I have NO experience related to this work behavior.
15
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience reviewing, analyzing, and interpreting provisions with retirement code, legal opinions, and policies and procedures as they apply to service purchase and members' accounts.
Your level of responsibility.
16
WORK BEHAVIOR 4 - CONDUCTS RESEARCH AND ANALYZES INFORMATION
(A)Conducts researchand (B)analyzes information gathered, and/or (C)prepares written responsesto requests for information. Examples of these requests include inquiries (i.e. status of member accounts or purchase of service), information on retirement code, how service purchases are calculated, clarification of information received, complaints, grievance settlements, arbitration awards, appeals, and tax information (i.e. consequence of option selected, laws that pertain to withholding). These requests are from System Representatives, tax consultants/financial advisors, executors of estates, bank personnel, attorneys, legislators, agency personnel offices, members of the retirement system, the general public, and others.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have clerical or technical experience of an independent nature in all of the areas listed; (A) conducting research, (B) analyzing information, and (C) preparing written responses.
B. I have clerical or technical experience of an independent nature in at least one of the areas listed above or I have experience of a limited nature in all of the areas listed; (A) conducting research, (B) analyzing information, and (C) preparing written responses.
C. I have NO experience related to this work behavior.
17
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience conducting research, analyzing information, and preparing written responses.
Your level of responsibility.
18
WORK BEHAVIOR 5 - RESPONDS ORALLY TO REQUESTS AND CONDUCTS TRAINING
(A)Responds orally to requests- For service purchase information, inquiries and complaints from members, employers, agencies, reporting units, attorneys, member representatives and employee organizations, etc. (B)Conducts small group training- This includes explanations of all aspects of purchase of service processes, procedures, documentation, etc., to staff members and new counselors periodically in a small group setting.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have clerical or technical experience in both of the areas listed above; (A) responding orally to requests and (B) conducting small group training.
B. I have clerical or technical experience in one of the areas listed above; (A) responding orally to requests or (B) conducting small group training.
C. I have NO experience related to this work behavior.
19
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience responding orally to requests.
Your experience conducting small group training.
Your level of responsibility.
20
WORK BEHAVIOR 6 - SUPERVISION
Supervises subordinate staff by assigning work; establishes priorities and timeframes for completion of work; reviews employee performance and prepares evaluation reports; disciplines employees; interviews prospective employees and recommends selection; receives, responds to, and resolves grievances and complaints; provides guidance to staff on complex problems; approves/denies leave requests; and identifies training needs and provides training to staff.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have professional experience supervising subordinate staff; and as a supervisor I have interviewed and hired staff, rated work performance, established priorities, disciplined employees, identified training needs, approved leave, etc.
B. I have professional experience as a lead worker, and as a lead worker I have provided on-the-job training to newly hired staff, reviewed their work, served as a team or group leader, etc. but I was not responsible for employee discipline or rating work performance.
C. I have NO experience or training related to this work behavior.
21
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience as a supervisor.
Your experience as a lead worker.
Your level of responsibility.
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
