Mobile Associate - Retail Sales

T-Mobile USA, Inc • Redmond, WA • 14h ago

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
Job Overview
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.
Job Responsibilities:
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience:
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment. (Preferred)
Knowledge, Skills and Abilities:
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
Effective at balancing customer needs and performance goals. (Required)
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $21.00, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-te

Similar Jobs

Retail Sales Specialist

Staples • Mill Creek, WA • 38min ago

Retail & Hospitality

Sales Specialists provide exceptional customer service in helping our customers find a total solution both in-store and through the kiosk. You'll have our customers' needs in mind as you provide solutions. You will also...

38min ago

Go to Apply

Aerospace Packager - 2nd Shift

Hytek Finishes • Kent, WA • 2h ago

Retail & Hospitality

Job Overview Title: Aerospace Packager - 2nd Shift Reports to: Production Managers (Value Stream or Shift) Location: Kent, WA Type: Full Time, Non-Exempt (hourly) Schedule: 2nd Shift Hytek production is open 24 hours per...

2h ago

Go to Apply

Airspace / Aviation Analyst

Leidos • Des Moines, WA • 3h ago

Retail & Hospitality

Description Looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our team...

3h ago

Go to Apply

Waters Table - Bartender - Part Time

Hyatt • Renton, WA • 14h ago

Retail & Hospitality

Description: Located on the shores of Lake Washington, Hyatt Regency Lake Washington at Seattle's Southport, a recent AAA Four Diamond and Best of Housekeeping award winner, perfectly combines the natural beauty of the P...

14h ago

Go to Apply

Washington State Store Associate Year-Round

The Honey Baked Ham Company, LLC • Bellevue, WA • 14h ago

Retail & Hospitality

22-212 Job Description HONEYBAKED IS HIRING!! Join the #HamFam! If you're looking for a part time job, a seasonal position or a new gig, HoneyBaked could be for you. Our schedules are perfect for students, teachers, reti...

14h ago

Go to Apply

Mobile Associate - Retail Sales

T-Mobile USA, Inc • Bothell, WA • 14h ago

Retail & Hospitality

14h ago

Go to Apply

Maintenance Tech III

Charlie's Produce • Seattle, WA • 14h ago

Retail & Hospitality

Company Description CP Fresh is a Charlie's Produce Company - Who We Are Charlie's Produce is the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this indust...

14h ago

Go to Apply

Retail Merchandiser

SAS Retail Services LLC • Lynnwood, WA • 14h ago

Retail & Hospitality

We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutio...

14h ago

Go to Apply

Mobile Associate - Retail Sales

T-Mobile USA, Inc • Seattle, WA • 14h ago

Retail & Hospitality

14h ago

Go to Apply

Part Time Retail Sales Consultant

AT&T • Tukwila, WA • 14h ago

Retail & Hospitality

Great things are in store! Our part-time careers allow you to optimize your earning potential by working during the store's busiest times, including evening and weekend hours. Excellent pay and fewer hours with more oppo...

14h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.