Lead Commercial Closing Officer (Middle Market)

KeyBank NA • Canton, OH • 18h ago

Location:
4900 Tiedeman Road, Brooklyn Ohio
Job Summary
The team supports endtoend commercial loan closing and servicing activities, providing operational support across Middle Market, Commercial & Industrial (C&I) Lending, Agribusiness, and RealEstateSecured transactions. The group is responsible for executing and managing moderately complex commercial loans from approval through closing and postclosing servicing, ensuring all work is completed in accordance with credit approval, risk management standards, and loan documentation requirements.
This role reports to the Commercial Operations Department leader for Middle Market Loan Fulfillment and plays a critical role in supporting business growth while maintaining strong risk and compliance controls.
Lead Service Officers within the team are responsible for either closing or servicing moderately complex commercial loans, both real estate and nonrealestate secured. Service Officers are expected to deliver superior client service, proactively drive the loan process forward, and serve as a key point of coordination between internal lines of business (LOB) and external third parties. They collaborate closely with stakeholders to identify and satisfy required items and conditions, adhere to established procedures, and ensure timely, accurate, and compliant loan execution.
Essential Functions
Manage all pre- and post-closing services for a portfolio of complex loan structures, including ESOPs, Healthcare, Agribusiness, and Real Estate-secured loans.
Collaborate in-person with LOB, legal counsel, and third parties to ensure timely and accurate closings; determine when legal engagement is required.
Analyze and resolve risk-related issues, escalate exceptions, and maintain compliance with credit approvals and internal policies.
Prepare and review legal documentation, including covenant waivers and Laser Pro Lending (LPL) documents.
Coordinate electronic execution of documents and funding processes, including wire call-backs and fiduciary responsibilities for monetary transactions.
Monitor and manage reports such as Documentation Exceptions, Conditions of Approval, and Post Approval tracking in nCino.
Conduct UCC, lien, and insurance reviews; confirm authorized signers and entity documentation.
Participate in client meetings and pipeline discussions which includes onsite participation.
Support continuous improvement initiatives and training compliance which includes onsite meetings.
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.
Education
4-year Bachelor's Degree (preferred) or equivalent work experience
Work Experience
2+ years of related experience, preferably in banking
Demonstrated understanding of commercial lending concepts, processes
Proficiency in commercial loan documentation and closing
Familiarity with commercial banking systems (ex. LoanIQ, SalesForce, LaserPro, DocuSign, BOS)
Skills
Strong solution-oriented and problem-solving skills
Excellent problem-solving and decision-making skills
Strong interpersonal, written, and verbal communication
Effective planning and organizational abilities; high attention to detail
Ability to manage multiple tasks in a high-volume environment
Proficiency in Microsoft Excel, Word, PowerPoint, and OneNote
Deliver distinctive personalized service to external and internal clients
Core Competencies
All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.
Physical Demands
General Office - Prolonge

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