Description
Application deadline: Mar 11, 2026
Amazon One Medical is a human-centered, technology-powered primary care organization committed to making high-quality healthcare more accessible, affordable, and convenient for all. We care for patients through a national network of more than 200 medical offices across 20+ U.S. markets, along with 24/7 on-demand virtual services. Our membership model supports both individual members and employees at over 7,000 companies. Since going public in 2020, Amazon One Medical has continued to grow, innovate, and advance our mission. We are dedicated to building a diverse and inclusive team and fostering a collaborative environment focused on delivering exceptional care to our patients, providers, and partners.
As we continue expanding and transforming the primary care experience, we are looking for energized leaders to support the people, processes, and technology that make One Medical unique. The Virtual Medical Team (VMT) delivers round-the-clock care nationwide in partnership with our in-office providers, ensuring a smooth and consistent patient experience no matter where members are. Reporting to the National VMT Operations Leader, VMT Operations Managers work in partnership with Regional Virtual Medical Directors to drive key business outcomes and support teams of Nurse Practitioners (NPs) and Physician Associates (PAs) in delivering high-quality, affordable care.
You are a strong communicator who knows how to motivate teams and guide them toward shared goals. You are comfortable using both qualitative and quantitative insights to inform your decisions, and you take a thoughtful, holistic approach when introducing new workflows that improve the patient and provider experience. You can balance big-picture strategy with day-to-day operational needs, and you are passionate about healthcare innovation and building the future of virtual primary care.
Key job responsibilities
Record, analyze, and monitor performance metrics to identify process and performance gaps across the VMT NP/PA organization
Create intervention plans that address national, regional, and individual gaps
Partner with Regional Virtual Medical Directors on quarterly priorities for new rollouts, making strategic trade-offs with business objectives
Visualize and present data-driven insights with progress reports to senior leadership, serve as VMT Operations spokesperson to frontline teams
Own national initiatives, including project plan management, leading cross-functional meetings, escalating roadblocks, and crafting communication strategies
Independently manage complex databases of rosters, schedules, and medical licenses using advanced spreadsheet data analysis and automation
Utilize patient demand forecasts to make both real-time and long-term staffing determinations for each region, state, and license @type, and team
Design provider schedules in partnership with the Workforce Management team and the Flex Labor Manager, balancing patient demand with provider experience
A day in the life
Your day will be dynamic and purpose-driven, focusing on supporting remote medical providers and optimizing patient care processes. You'll collaborate closely with Regional Virtual Medical Directors, analyze performance metrics, and develop strategies that enhance both provider effectiveness and patient satisfaction. Each day brings opportunities to innovate, problem-solve, and make meaningful contributions to healthcare accessibility.
About the team
We are a passionate group of healthcare professionals committed to reimagining primary care. Our Virtual Medical Team operates nationwide, providing comprehensive care through innovative technology and a patient-first approach. We value collaboration, continuous learning, and a shared mission of making quality healthcare more convenient and inclusive.
Basic Qualifications
3+ years of program or project management experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Experience with analytics tools, preferably with focus on forecasting and staffing
Preferred Qualifications
2+ years of Tableau or equivalent tools experience
2+ years of communicating with and presenting to executive and senior audiences experience
Experience collaborating with healthcare leaders, including MD/DO, NP/PA, PharmD/RPh, and RN providers
Experience managing teams across multiple locations and time zones, preferably with customer-facing teams and services
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, , - 74,200.00 - 129,800.00 USD annually
USA, , Virtual - 74,200.00 - 129,800.00 USD annually
