Lead Marketing CX Operations Manager

EXACT SCIENCES CORPORATION • Madison, WI • 1d ago

JOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re
helpingchange how the world prevents, detects and guides treatment for
cancer. We give patients and clinicians the clarity needed to make
confident decisions when they matter most. Join our team to find a
purpose-driven career, an inclusive culture, and robust benefits to
support your life while you\'re working to help others. Position
Overview The Lead Marketing & CX Operations Manager independently
supports execution-based operations work to help the teams they support
create effective campaigns for customer acquisition, activation, and
retention and optimize the customers\' digital experienceto alignwith
sales activity. The Lead Operations Manager works alongside leadership
to facilitate data management and analysis, optimize team processes,
help with budget management, and provide additional cross-functional
collaboration in support of effective campaign execution. This is a
hybrid role and can be based out of our Madison, WI; San Diego, CA; or
Redwood City, CA office locations. Essential Duties Include, but are not
limited to, the following: Data Management and Analysis: Leverage data,
analytics, and measurement tools to drive business operations and
optimize performance. Lead cross-functional initiatives with SMEs and
data analysts to understand and surface key insights about the business
units supported. Serve as a bridge between Marketing/CX and our
strategic partners, including agencies, to drive performance-based
decision making. Team Process Optimization Document existing processes
and workflows to identify inefficiencies, redundancies, or bottlenecks.
Set clear goals and KPIs, aligning team efforts with measurable outcomes
to track progress and success. Automate repetitive tasks: Use tools and
technology to reduce manual work and free up time for strategic
initiatives. Improve communication channels and streamline how
information flows across the team to reduce delays and misalignment.
Budget and Services Management Assist in managing the AOP process.
Govern budget throughout year in partnership with Program Stakeholders
and Finance including monthly reporting, theme tracking, and
reconciliation aligned withMarketing OKRs. Collaborate with Procurement
and Category Management on SOW review, finance approval, and shepherding
through contract and Coupa processes. Facilitate ongoing review of 3rd
party contracts with vendors including driving financial and... For
full info follow application link. We are an equal employment
opportunity employer. All qualified applicants will receive
consideration for employment without regard to age, color, creed,
disability, gender identity, national origin, protected veteran status,
race, religion, sex, sexual orientation, and any other status protected
by applicable local, state or federal law. Applicable portions of the
Company\'s affirmative action program are available to any applicant or
employee for inspection upon request. *** APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/79D22FC2A1934BE2

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