Catering Sales and Conference Service Manager

The H Hotel • Midland, MI • 6h ago

Catering Sales & Conference Service Manager {#position-info-title}

CUSTOMER SERVICE FOCUS

You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL RESPONSIBILITIES

Solicitation, prospecting and direct-selling in the local, Corporate and Social Catering market.

Discuss all event details with planner including: Room setup, food and beverage, audio visual. Communicate this information clearly and through respective hotel department heads via a catering/meeting banquet event orders

Prepare proposals, contracts, and other client-requested documents

Event planning and detailing for booked events

On-site contact for group and standalone events

Plan, organize and effectively communicate on-site events including Employee of the Month, internal meetings, etc

Conduct property tours and convey new service offerings helping to establish new customer relationships in the community.

Maximize Catering and Banquet revenues wherever possible and minimize erosion of check averages from price-sensitive groups.

Communication of function-arrangement to all responsible hotel departments via weekly BEO meetings, as well as via email and direct paper & digital communication

Communication with clients prior to events to initiate, negotiate, and close contracts for all catered functions.

Creation of profitable menus and distribution of client expectations to Food & Beverage Departments.

Participate in networking events both on-site and off-site. This may include charity and community events as well

Physically double-check all function arrangements against specifications of client. Correct where necessary.

Effective communication and follow-up to ensure repeat bookings.

Update and increase client prospects through active prospecting.

Maximize revenues for the hotel through up-selling techniques.

Seeking a self-starter who is goal oriented, highly detailed and a strong communicator.

Other duties as assigned by Director of Sales.

Competencies

Strategic Skills

Proficient in position required job skills and knowledge. Intelligent in grasping and integrating new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions.

Operating Skills

Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Can adjust work to accommodate expected and unexpected changes. Can gauge progress with respect to overall impact and results.

Courage

Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

Energy & Drive

Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals.

Personal & Interpersonal Skills

Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate; visibly demonstrates de

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