A3 Smart Home Monitoring Specialist

AAA Northern California, Nevada & Utah • United States, United States • 2h ago

Why Work For Us?

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position

401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period

Benefits - Medical, Dental, Vision, wellness program and more!

Paid Holidays

Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

Collaborative Environment - AAA will value your contribution to providing exceptional service to our members

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement Program

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

Great Pay - with the opportunity for increases when performance skill blocks are achieved

401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period

Annual Incentive Plan - Eligibility to participate in AAA NCNU annual bonus plan

Benefits - Medical, Dental, Vision, wellness program and more!

Paid Holidays

Paid Time Off - Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

Collaborative Environment - AAA will value your contribution to providing exceptional service to our members

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement Program

Job Summary

The Smart Home Specialist I 10 Hour is responsible for ensuring our Members receive an outstanding member experience. This position will support Monitoring.

ESSENTIAL FUNCTIONS

Monitors incoming alarm and maintenance signals using established protocol.

Documents events as they take place with speed and accuracy in the alarm monitoring software.

Respond in a timely manner to requests from Members.

Responsible for researching and analyzing customer accounts to provide proper resolution to Member concerns.

Maintain high call quality standards at all times to ensure we are delivering legendary Member experiences.

Resolve Member escalations with professionalism

Update member information when necessary.

Knowledge and Skills

Strong written and verbal communication skills

Must have the ability to listen effectively and respond empathetically

Strong desire to help customers

Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls

Ability to critically think, creatively problem solve and confidently act

Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently

Must have strong attention to detail skills

Ability to enter data into a database efficiently and accurately

Ability to multitask while providing outstanding customer experience

Must be able to work independently and as part of a team

Bilingual preferred (Spanish a plus)

Education and Experience

High school or GED, required

Minimum 1 year of experience in frontline customer sales or service

Working Environment

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.

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