Customer Service Representative

Zapp Precision Strip Inc. • New Bedford, MA • 4h ago

Company Overview Join a renowned leader in the manufacturing industry
dedicated to producing high-quality metals and alloys for a diverse
range of industries. Our company prides itself on precision, innovation,
and exceptional customer service, serving clients across automotive,
electronics, medical, aerospace, and more. Job Summary We are seeking an
energetic and detail-oriented Customer Service Representative to be the
friendly voice of our company. In this role, you will engage with
customers via phone and digital channels, providing outstanding support,
resolving inquiries efficiently, and ensuring a positive experience.
Your enthusiasm and communication skills will help foster strong client
relationships and support our company\'s reputation for excellence.
Duties - Source new sales opportunities through direct and indirect lead
follow-up. - Recommend and execute pricing strategies - Initiate and
evaluate new product development. - Facilitate communication of
technical requirements to Operations team. - Enter quality claims and
communicate quality disposition of claim to customer. - Plan raw
material requirements to support customer forecasts. - Create production
orders from sales forecasts. - Develop and process quotes in cooperation
with Logistics Manager based on identified sales strategy and
information collected from customer. - Review sales contracts and enter
order information. - Conduct ongoing customer needs analysis and
after-sales support. - Fill orders by transferring orders to production;
communicate expected delivery dates and explain current stock levels. -
Perform routine follow-up sales calls. - Successfully complete all
company required and job-specific training. - Perform additional duties
as required. Skills - Associate\'s or Bachelor\'s degree in business
administration or a technical field preferred. - One to Three or more
years sales service or manufacturing related experience required. -
Customer service oriented. Problem solving skills. - Willing and capable
of understanding production/manufacturing and product specifications. -
Excellent written and verbal communication skills. (Not a Call Center
role.) - Strong organizational skills with attention to detail a must -
Proficient with Microsoft Office. Excel, Work and Outlook required. SAP
experience a plus. - Ability to multi-task, prioritize and manage time
effectively. - Ability to work independently and in a team environment.
Join us to be part of a dynamic team where your enthusiasm makes a
difference! We value proactive individuals who thrive on helping others
while developing their professional skills in a fast-paced environment.
Pay: \$28.00 - \$30.00 per hour Expected hours: 40.0 per week
Benefits: - 401(k) - 401(k) matching - Dental insurance - Health
insurance - On-the-job training - Paid time off - Vision insurance Work
Location: In person Must be fluent in English, pass a criminal
background check, and pass a 4-panel drug test.

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