Summary The incumbent serves as a Program Support Assistant (ADPAC) for VA Community Care Service, El Paso Veterans Affairs Healthcare System (ELPVAHCS), Community Care Service (CCS) and reports directly to the Administrative Service Manager, CCS. Manages, administers, and ensures security, maintenance, and operations of database systems. Coordinates and performs information analysis and dissemination, including access to and distribution of standard and ad hoc reports from the data systems. Responsibilities Provides routine technical assistance to CCS staff in various software packages, (e.g., VistA, CPRS, TriWest) in the developmental level. Incumbent is responsible for planning and implementing all technical software upgrades/enhancements within the service. Troubleshoots software and hardware issues - computer, fax, printer, consults, FBCS, Vista, CPRS, SharePoint, telephone, networking, miscellaneous software programs. Assigns VistA keys. Collaborates with Clinical Application Coordinators for new consult and note requests. Updates users for consult and clinic access. Responsible for PIV requests as a manager and PIN resitter and to assist with troubleshooting issues staff have with PIV. Submits new user requests per EPAS and coordinates with HR, OIT & ISO. Constructs new user access profiles: Keys, menus, S & W Drive, Fax Folder and FBCS. Liaises with other facility ADPACS, such as Finance, Nursing and MAS to obtain user access to specific menus (i.e., scheduling, FBCS, etc.). The Community Care Service (CCS) Program Support Assistant/ADPAC (Automated Data Processing Application Coordinator) supports all CCS software and data management systems. Serves as the primary liaison between CCS and Office of Information Technology, providing direct support of CCS operations. Responsibilities include analyzing, coordinating, administrating, and monitoring CCS operating programs as they relate to automated data processing. Clerical and Administrative Duties Responsible for generating the following routine reports (e.g. Morning Report Dashboard, Consult Disposition, Consult Report daily, ACD report daily and Active consults) Develops reports based upon input from service leadership. Conducts preliminary analyses for review with supervisor to ensure understanding of report intent, audience, and need. Identifies and familiarizes self with sources of data to be utilized in data validation and report preparation. Determines pertinent issues and collects relevant information from a variety of sources. Training Serves as TMS administrator pulling reports, assigning and creating classes and resetting passwords. Completes quarterly reviews of user keys, menus and Active Directory group membership. Assists personnel with telephone requests. Monitors monthly compliance with CCS's annual training plan. Triages MyHealthE Vet secure messaging and actions messages when possible or routes to staff for follow up. Enters media requests (posters, photography, bulletins and brochures). Identifies and determines training priorities as related to CCS operations and administers and conducts training programs. Surveys training needs, analyzes information obtained, and develops plan for meeting identified needs. Ensures CCS staff is aware of available computer training. Responsible for monitoring the implementation of new and updated hardware and software and ensures the training of personnel. Work Schedule: Monday to Friday 8:00am to 4:30pm Telework: AD-HOC (Employees who telework on an occasional, episodic, or short-term basis, and have completed required telework training and telework agreement.) (Portion of day acceptable) Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant- (Community Care Service)/PD012050 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/09/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledgeable of Menu Management to build and design menus/templates to meet staff needs as required, giving computer access and assigning appropriate menus and security keys for each user class as required. Skill in applying analytical and evaluative techniques to the identification, consideration, and resolution of issues or problems that would concern clinicians and technicians in support of consult management. Knowledge and ability to gather, analyze, and assemble a variety of complex data. Knowledge and experience in the use of software applications such as Excel using macros, graphics, word processing, etc. in order to prepare and present written or oral quantitative/qualitative reports for leadership. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
