Part Time Hotel Room Attendant

FM • Norwood, MA • 2h ago

Hobbs Brook Real Estate LLC is an innovative commercial real estate leader with a portfolio of forward-thinking, sustainable properties in the United States and Singapore. Shaping the market since 1952, the company acquires, develops, manages, and serves as a valued partner to a variety of stakeholders. Hobbs Brook Real Estate (HBRE) brings unique property visions to life with a commitment to improving both the environment and the community. For additional information, please visit www.hobbsbrook.com. HBRE is the real estate division of FM.

Location:

This position is based at the Four Points by Sheraton Hotel & Conference Center in Norwood, MA. The property is owned by Hobbs Brook Real Estate LLC, the real estate division of FM, offering a dynamic hospitality environment with strong organizational support.

The Four Points by Sheraton Norwood Hotel & Conference Center features 230 modern, smoke-free guestrooms, including allergy-friendly options, along with complimentary Wi-Fi, parking, and access to the fitness center and indoor pool. With 28 meeting rooms and 40,000 square feet of event space, the hotel is well-suited for meetings and conferences of all sizes, and the Tiffany Ballroom to cater for social events. Guests can enjoy dining at One Bistro or the daily breakfast buffet at Zachariah's. Convenient Norwood location provides easy access to Boston, Providence, Gillette Stadium, Legacy Place, and nearby commuter rail and Amtrak service.

Why Join Us?

It's a great opportunity to join an award-winning hotel in a collaborative, supportive, and high-energy environment where your contributions are valued and growth is encouraged.

Shift Hours

Open availability is required to meet business needs, including weekday and weekend shifts.

Shifts may include:

Fridays: starting as early as 8:00 AM, with shifts ending as late as 4:30 PM

Saturdays and Sundays: starting at 9:00 AM, with shifts ending as late as 5:30 PM

Monday-Thursday: availability may berequiredbased on operational needs

Holidays

This is a 24/7 operation, so holiday coverage isrequired

The Room Attendant is responsible for maintaining the cleanliness, appearance, and overall quality of guest rooms and assigned public areas. This role plays a key part in delivering a positive guest experience by ensuring rooms are cleaned thoroughly, safely, and efficiently in accordance with hotel standards.

Key Responsibilities

Clean and service assigned stayover and check-out guest rooms, meeting established quality and productivity standards

On high-volume days, clean up to 18 guest rooms per shift

Change bed linens and replace towels

Dust, vacuum, and sanitize all high-touch surfaces

Thoroughly clean and sanitize bathrooms, including toilets, showers, tubs, sinks, mirrors, and floors

Complete each guest room within requiredtimeframeswhilemaintainingquality standards

Ensure all rooms are prepared for inspection; all work is subject to review by a Room Inspector

Accuratelyidentifyand follow room status designations, including Blocked rooms, VIP rooms, late check-outs, and Do Not Disturb (DND) rooms

Daily Operations

Receive daily room assignments at the start of each shift

Estimate and gather required linens and supplies before beginning room cleaning

Maintain a neatly stocked and organized housekeeping cart to ensure efficiency throughout the shift

Demonstrate knowledge of cleaning chemicals and their proper use

Maintain assigned equipment, including ensuring vacuums are in proper working condition

Assistin the laundry area during high-volume periods as needed

Keep linen closets clean, organized, andsecured at all times

Guest Service Expectations

Greet guests in a friendly and professional manner

Help whenappropriate whilerespecting guest privacy

Alwaysmaintaina professional appearance and positive demeanor

Safety & Security Responsibilities

Follow all hotel safety and security policies

Never open a guest room door for a guest

Work safely by positioning housekeeping carts properly while servicing rooms

Keep room keyssecured and on you at all times

Ensure linen and supply closetsremainclosed and secured

Follow all emergency procedures, including fire alarm protocols

Properly document and turn in lost and found items, including date and room number, to the Supervisor

Administrative & Training

Maintain access to and basic use of email and Workday

Complete all required training assignments on time

Qualifications

Minimum of 1 year of experience as a Room Attendant or equivalent experience

Experience in a hotel or hospital environment strongly preferred

Strong attention to detail

Excellent verbal communication and customer service skills

Professional demeanor and appearance

Ability to work independently while also contributing as a team player

Ability to lift, push, pull, bend, and move up to 25 pounds, including setting up beds, handlinglinensand cleaning supplies, and safely maneuvering a housekeeping materials cart

Education

High school diploma or GEDrequired.

The hiring range for this position is $16.08-$20.10 per hour.

The final salary offer will vary based on geographic location, individual education, skills, and experience. This position is eligible for Marriott employee discounts at participating hotels with successful completion of ongoing training.

Hobbs Brook Management LLC is an Equal Opportunity Employer and is committed to attracting, developing and retaining a diverse workforce.

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