Administration Manager (Eligibility)
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Administration Manager (Eligibility)
Location
2100 Travis
Job Type
Full Time
Job Number
38309
Department
Housing and Community Development
Opening Date
03/04/2026
Closing Date
3/10/2026 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications Accepted from: All Persons Interested
PN 38309
Division: Single Family
Reporting Location: 2100 Travis, Houston, TX 77002
Workdays & Hours: 8 am - 5 pm, Monday - Friday
Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The City of Houston's Housing and Community Development Department (HCDD) seeks to create a city in which every resident has an affordable home in a community where they can thrive. Partnering with non-profit, governmental, and local entities, HCDD strives to strengthen Houston's neighborhoods, provide true housing choice and execute the Mayor's vision for One Houston with complete communities throughout. Since Hurricane Harvey, HCDD is managing more than one billion dollars dedicated to helping low and moderate-income families recover.
To achieve this vision, HCDD is seeking an Administration Manager to join its Single Family Division. In this position, you will manage and direct personnel in single family housing programs. Highly qualified candidates will be experienced in managing personnel performing multiple related functions, including application and supporting documentation review, income eligibility determination; quality assurance review, system upload/documentation/file management, and payment processing, with an ability to consistently deliver high quality, accurate, and timely results in a fast paced production environment.
Ideal candidates should possess strong analytical, problem-solving, and critical thinking abilities; previous supervisory experience, well-developed decision-making skills; and a high degree of initiative and accountability.
Key Responsibilities
Providing day-to-day management, oversight, and direction for personnel in all single family housing programs.
Setting and achieving production goals to meet required productivity levels established for all single family housing programs.
Establishing, tracking, and reporting on performance metrics and accomplishments for all programs.
Developing and maintaining detailed knowledge of all programs through review and understanding of associated regulatory requirements, program guidelines, standard operating procedures, job aids, etc.
Ensuring all work is performed in adherence with federal/state/local regulations and according to program policies and procedures.
Evaluating the process flow of all programs, making recommendations to streamline processes, and removing barriers to achieving production goals.
Researching and resolving advanced programmatic or regulatory issues to ensure consistent operation of all program functions.
Ensuring personnel are appropriately trained and informed of operational, policy, and/or systems changes that affect specific programs.
Ensuring the integrity of data entered in the program's workflow management system by personnel.
Designing and directing the maintenance of reports, logs, and other tracking mechanisms to support management of work performed by personnel.
Other duties and special projects, as assigned.
Essential Attributes
Leader: Ability to influence, motivate, inspire personnel/team in accomplishing goals
Critical Thinker: Displays well developed analytical, critical thinking, and problem-solving skills and demonstrates original thinking and creativity to meet challenges with resourcefulness.
High-Performing: Able to manage a diverse workload and anticipate and remove obstacles that slow down or prevent timely production of deliverables and generates suggestions for improving work through innovative approaches and ideas.
Confident: Self-motivated, assertive, forward thinking, and realistically ambitious with high work standards and attention to detail
Adaptable - Highly functional in a dynamic, challenging, and changing environment; manages competing demands; changes approach or method to best fit the situation; and deals with frequent change, delay, or unexpected events with calm, tact, and an appropriate sense of urgency.
This is a grant funded position subject to cancellation when funds are depleted and/or contract period ends.
WORKING CONDITIONS
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.
MINIMUM REQUIREMENTS
MINIMUM EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Accounting, Political Science, Psychology or a closely related field.
MINIMUM EXPERIENCE REQUIREMENTS
Six years of pertinent, progressive professional experience in personnel, administration, accounting or a closely related field are required.
A Master's degree in Business Administration, Public Administration or a field closely related to the work being performed may be substituted for two years of experience.
Directly related professional experience may be substituted for the education requirement on a year-for-year basis.
MINIMUM LICENSE REQUIREMENTS
None.
PREFERENCES
Supervising personnel performing applicant approval functions within Community Development Block Grant (CDBG), CDBG Disaster Recovery, TIRZ, HOME single family housing programs.
Researching, interpreting, and applying federal, state, and local regulations associated with departmental programs and activities.
Team building, motivating personnel, and fostering strong cross-functional relationships, to achieve common goals.
Communicating clearly, professionally, and proactively with subordinate personnel, to ensure timely and accurate completion of work.
Utilizing effective written communication skills to create clear, concise, well-organized reports and other written documents; applying advanced knowledge of the rules of grammar, spelling, usage, punctuation, etc., and demonstrating superior attention to detail.
Resolving complex policy, procedural, or operational issues, employing creative problem-solving techniques, and delivering results in a highly regulated production environment.
Utilizing Microsoft Office, OnBase, Adobe Pro, and SharePoint at an intermediate-advanced level, with the ability to quickly grasp specialized software programs.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
Department may administer skills assessment relevant to job description.
SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 26
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: http://www.www.houstontx.gov
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
Equal Employment Opportunity:
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
If you need special services or accommodations, please call 832.393.6090; TTY 7-1-1.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
Are you currently a City of Houston employee working in the Housing and Community Development Department?
Yes
No
03
What is your highest level of COMPLETED education and related professional work experience?
High school diploma/GED and less than ten years of directly related professional experience
High school diploma/GED and at least ten years of directly related professional experience
Associate's degree and less than eight years of directly related professional experience
Associate's degree and at least eight years of directly related professional experience
Bachelor's degree and less than six years of directly related professional experience
Bachelor's degree and at least six years of directly related professional experience
Master's degree and less than four years of directly related professional experience
Master's degree and at least four years of directly related professional experience
04
How much experience do you have in a supervisory or managerial capacity?
I have no related supervisory or management experience
I have less than one year of related supervisory or management experience
I have more than one year but less than three years of related supervisory or management experience
I have more than three years but less than five years of related supervisory or management experience
Five years or more of related supervisory or management experience
05
Please describe your previous supervisory experience, including the @type of work managed, and the number of direct and indirect reports. (Response of 'See Resume' will not be accepted as a satisfactory response and will delay your application's progress.)
06
How much experience do you have with application intake and processing for a specific program?
None
Less than one year
At least one year but less than three years
Three years or more
07
Please describe your experience in researching, interpreting and applying federal, state, or local regulatory guidance or other requirements related to CDBG or CDBG-DR single family housing programs and activities. (Response of 'See Resume' will not be accepted as a satisfactory response and will delay your application's progress.)
08
Please describe your experience resolving complex policy, procedural, or operational issues related to grant-funded programs. (Response of 'See Resume' will not be accepted as a satisfactory response and will delay your application's progress.)
09
Please describe your experience managing production activities, setting and achieving production as well as staff productivity goals, and delivering quality results in a highly regulated environment. (Response of 'See Resume' will not be accepted as a satisfactory response and will delay your application's progress.)
10
Please describe your experience performing policy, production, productivity, and/or financial analyses and producing related management reporting. (Response of 'See Resume' will not be accepted as a satisfactory response and will delay your application's progress.)
11
What prompted you to apply for this specific position? Why are you the best person to manage the functions identified. (Response of 'See Resume' will not be accepted as a satisfactory response and will delay your application's progress.)
Required Question
