Customer Service Representative

ManpowerGroup • Scotia, NY • 1h ago

Our client, a leading organization in the paper manufacturing industry, is seeking a dedicated Customer Service Representative to join their team. As a Customer Service Representative, you will be an essential part of the Customer Support Department supporting the customer account management team. The ideal candidate will demonstrate strong communication skills, attention to detail, and a proactive approach, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: Scotia, NY

Pay Range: $23-$28/hour

Shift: M-F 7am-3:30pm

What's the Job?

Act as the primary point of contact for customers, ensuring a world-class customer experience.

Convert customer purchase orders into manufacturing production orders and ensure timely processing.

Communicate professionally with internal teams and external customers regarding order status, changes, and confirmations.

Monitor and manage customer inventory levels, addressing discrepancies and quality concerns.

Prepare clear reports, documentation, and routine correspondence to support customer and internal team needs.

What's Needed?

0-2 years of customer service experience.

High school diploma or equivalent required; undergraduate degree preferred.

Proficiency in Microsoft Office, especially Excel and Word.

Strong communication skills, both written and verbal.

Ability to multitask, work under pressure, and demonstrate problem-solving skills.

What's in it for me?

Opportunity to work with a reputable organization in the paper manufacturing industry.

Engage in a dynamic team environment with growth potential.

Gain valuable experience in customer account management and logistics.

Work in a supportive and inclusive workplace culture.

Participate in initiatives that promote operational efficiencies and customer satisfaction.

Upon completion of waiting period associates are eligible for:

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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