Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
Responsible for the integrity of 24/7 clinical operations for Utah's integrated crisis response system, this administrative leadership position supervises the daily activities of staff working on the Utah Crisis Line, 988 Chat and Text line, the Utah Warm Line, and/or Salt Lake County Mobile Crisis Outreach Teams (MCOT). Staff that directly report to the incumbent are responsible for assessing individuals experiencing a self-defined crisis, performing screening and triage, offering psycho-social support, and connecting to appropriate resources to stabilize the crisis and reduce suicidal risk for patients. The supervisor is also responsible for coordinating in-service and ongoing education and monitoring quality control in collaboration with the department's training and quality improvement team; overseeing safety processes; interviewing, hiring and training new staff; evaluating performance and ensuring staff accountability for a healthy, psychologically safe, and patient-centered team culture; and scheduling work shifts or volume-adjusting staff based on patient demand in coordination with the department's administrative assistant. Services also include collaboration with local mental health authorities in the state of Utah. Collaboration, engagement, and ambassadorship skills with internal stakeholders and external community partners is essential. This position is not responsible for providing clinical patient care. To learn more about Huntsman Mental Health Institute's (HMHI) lifesaving Community Crisis Intervention & Support Services, visit https://healthcare.utah.edu/hmhi/programs/crisis-diversion/
Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.
Responsibilities
Supervises the daily operations of the department including the interviewing and hiring of staff, training, assisting in the creation of work schedules, and work assignment distribution.
Enforces the department's written standards of practice, policies and procedures, and initiates corrective action as necessary.
Evaluates job performance to ensure department job standards are being maintained, to include proactive rounding with staff on shift, 1:1 coaching and feedback conversations, and annual staff performance evaluations for direct reports.
Resolves problems, provides support, and expedites service to other hospital departments and/ or community partners as appropriate.
Monitors safety and quality assurance functions by inspecting processes as well as clinical documentation for completeness and accuracy, ensuring compliance with legal/regulatory/billing standards, and proactively identifying opportunities for continuous improvement.
Maintains department records and prepares monthly reports.
Monitors, orders, and maintains stock of department supplies and equipment in collaboration with the department's administrative assistant.
Participates in hospital committees and meetings, as assigned.
May assist in budget preparation in collaboration with the finance team and their direct report service line manager.
Collaborates with shift leads, behavioral health specialists, and other clinical experts as needed to ensure exceptional patient care delivery.
Performs additional duties of the department, as assigned.
Knowledge / Skills / Abilities
Ability to work flexible hours, including weekends and holidays.
Ability to quickly learn new procedures and processes.
Ability to prioritize and multi-task in a fast paced environment.
Ability to develop relationships with patients, co-workers, and internal/external stakeholders.
Ability to navigate crucial conversations and facilitate conflict resolution to foster a psychologically safe, and patient-centered environment.
Model the University's PROMISE (Patient-Centered, Respect, Ownership, Making a Difference, Innovation, Safety, Excellence) Behavioral Standards and operate at a very high ethical level.
Demonstrated knowledge of HIPAA regulations and ability to ensure patient information is guarded and respected.
Demonstrated organization, human relations, and effective communication skills.
Qualifications
Qualifications Required
Bachelor degree in Health Care Administration, Business Administration, or related area or equivalency.
Three year of experience in related area, including one year in a supervisor role.
Qualifications (Preferred)
Preferred
Experience in operations, health care administration, behavioral health care administration, or call center operations.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements
Listening, Manual Dexterity, Near Vision, Speaking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.
All qualified individuals are encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/
Online reports may be submitted atoeo.utah.edu/
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 81563
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule Monday-Friday
Location Name Huntsman Mental Health Institute (HMHI)
Workplace Set Up On-site
City SALT LAKE CITY
State UT
Department HMH ENT 93F Warm Line
Category Social Services
Workplace Set Up On-site
