2026 AMI Operations Analyst Intern, Summer

Eversource Energy • Westwood, MA • 2h ago

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship-either now or in the future-should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

We are seeking a detail-oriented and proactive AMI Analyst to join our team. The AMI (Advanced Metering Infrastructure) Analyst will be responsible for resolving exceptions within the AMI systems, ensuring accurate and timely meter data flow, and coordinating with various teams to maintain operational efficiency. This role requires strong analytical skills, exceptional problem-solving abilities, and the desire to understand advanced metering infrastructure and data management.

Essential Functions:

Resolve exceptions occurring across the AMI Solution, including those centric to the network, Head End System (HES), and Meter Data Management System (MDMS).

Monitor meter data performance across the AMI Solution, including the network, HES and MDMS.

Log tickets with vendor's Customer Support or liaise directly on the phone with vendor's support staff to resolve application issues within the AMI Solution (e.g., HES, MDMS)

Perform detailed analysis of exceptions occurring across AMI Solution to identify patterns and anomalies.

Generate reports on exception trends and resolution status.

Collaborate with cross-functional teams, including IT, field operations, and customer service, to address and resolve exceptions.

Provide support for the maintenance, upgrade, and enhancement of AMI functionalities.

Participate in system testing and validation to ensure data integrity across applications critical to the AMI Solution (e.g., HES, MDMS).

Monitor export performance between core AMI applications and other external systems (e.g., EDP).

Technical Knowledge/Skill/Education/Licenses/Certifications:

Education: Pursuing a degree in computer science, Information Technology, data analytics, or Engineering.

Experience:

Effective communication and interpersonal skills.

Excellent problem-solving abilities and attention to detail

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

Know the business plan and how your role connects to it

Identify problems, issues; take responsibility for resolution

Set high standards for self; deliver quality performance

Raise ideas for improvement

Communicate, communicate, communicate

Build Trusting Relationships

Follow through on commitments made to manager, colleagues, and customers.

Address difficult or controversial issues and encourage others to do the same.

Have honest dialogue with others

Focus on the Customer

Deliver superior service to our customers, both internal and external, in a reliable, attentive, courteous, quality, proactive and timely manner

Interns are paid through our Managed Service Provider Program and are not employees of Eversource. Payrates are hourly and based on year of graduation and if the role is technical or non-technical. Technical rates start at $20.60 freshman and up to $27.38 for a senior.

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Worker Type:

Student / Intern (Fixed Term) (Trainee)

Number of Openings:

Emergency Response:

Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement :

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

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