Customer Service Representative

Robert Half • San Jose, CA • 7h ago

Description We are looking for a dedicated Customer Service Representative to join our team in San Jose, California. In this Contract to permanent position, you will play a vital role in assisting prospective students by providing accurate information about our programs and guiding them through the admissions process. This opportunity is perfect for someone who thrives in a fast-paced environment and enjoys building strong relationships with customers.

Responsibilities:

Handle inquiries from prospective students, providing detailed information about program offerings, entrance requirements, and academic standards.

Respond promptly to web inquiries and incoming calls, ensuring all potential students receive accurate and timely information.

Proactively identify and engage new leads when not addressing outstanding inquiries or working with current prospects.

Follow up with individuals who did not schedule or attend interviews, as well as those who did not complete the enrollment process.

Conduct interviews with students, adhering to company policies and utilizing approved materials during the process.

Assist students in matching their needs and goals with suitable programs, offering guidance on the college's benefits and advantages.

Collaborate with admissions management to ensure they are informed about the motivations and concerns of potential students.

Act as a liaison between students and the campus, helping them complete enrollment forms and ensuring compliance with documentation requirements.

Mentor and advise students, helping them identify their unique skills and interests to support their academic and career goals.

Address routine inquiries and resolve minor issues, ensuring satisfaction for students while complying with company policies and legal requirements. Requirements - At least 2 years of experience in customer service, preferably in a call center environment.

Strong communication skills with the ability to handle inbound and outbound calls professionally.

Proficiency in order entry and managing customer inquiries efficiently.

Ability to provide clear and accurate information to prospective students.

Familiarity with admissions processes and related documentation.

Exceptional organizational skills to manage follow-ups and maintain accurate records.

Ability to mentor and guide students in identifying their goals and interests.

Commitment to delivering outstanding customer service in compliance with company policies. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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