Cyber/Media Claims Specialist

Axis • Red Bank, NJ • 6h ago

This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Cyber/Media Claims Specialist - Salary Grade I

'Please note this role requires hybrid work, with in office attendance 3 days a week. The role can be based in any of these Axis office locations: NYC, Short Hills - NJ, Red Bank - NJ, Princeton - NJ, Alpharetta, Kansas City, or Chicago.

Exercises critical thinking, proper judgment and decision making in a best practices claim environment to promptly analyze the claim exposure, determine the proper course of action, and pursue claims to conclusion.

Set accurate and timely claim reserves and make referrals to senior members of the team where necessary.

Obtain relevant policies, review policy wordings to validate coverage for claims and escalate any issues arising.

Prepare coverage positions to be reviewed and approved by Claim Manager.

Work closely with Insureds, Claimants, attorneys and brokers ensuring a premier and best practices claim service is maintained, escalating issues as appropriate.

Documents claim file notes, stores electronic documents, documents claim details in an effective and timely manner.

Develop a working knowledge of the legal frameworks and claims handling practices relevant to the jurisdictions in which the claims arise.

Monitor and investigate assigned claims and develop resolution strategy.

Attend mediation, arbitration and other claim meetings as needed.

Participate in presentations and discussions with Underwriters.

Additional responsibilities for this role include validation of indemnity and fee payments, ensuring these are processed accurately and promptly, including monitoring and processing of claims bordereaux and ISO searches and reporting.

Ensure file set up accurately with proper coding, LOB, Danger Signal and CAT Codes.

REQUIRED EDUCATION/TRAINING & EXPERIENCE:

Bachelor's degree or equivalent; JD a plus.

Claims adjuster license required; valid adjusting licenses in required states and additional states as needed

Minimum of 2-5 years claim adjusting experience required.

Experience handling cyber primary and excess claims, including first party and third-party privacy liability claims, and media liability claims. Experience handling technology errors and omissions is a plus.

Attain expert comfort level in remote and work from home virtual working practices and platforms

Excellent written and verbal communication skills, to liaise with numerous customers, both internal and external

Solid understanding of individual and group performance metrics and KPIs

Experience with Excel, Word, PowerPoint, OneNote and SharePoint a plus

Availability for occasional travel

Team player who has a positive outlook, flexible, organized, efficient and timely

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