Loan Resolution Specialist III

Fifth Third Bank, N.A. • Las Vegas, NV • 9h ago

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

The Loan Resolution Specialists work hand-in-hand across multiple departments including legal, compliance, operations, customer support and servicing. Providing the highest quality customer service while working with our customers to identify and remedy any issues that may arise.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank's risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all @types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Communicates with late stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses; recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship

Promptly handles inbound customer calls/emails/texts directly or transferred from third-party sub-servicer related to delinquency, hardship, complaints, system shut-off, or loan assumptions

Communicates as necessary to third-party servicer account changes or required adjustments

Confers with existing customers by telephone and/or email in an attempt to resolve escalated complaint issues not related to product/contractor performance

Performs skip tracing activities as needed to locate and contact delinquent customers

Document all customer interactions/account activities with concise and detailed account notes

Adhere to all Dividend policies and procedures, including State and Federal collection regulations

Other projects and duties as assigned

SUPERVISORY RESPONSIBILITIES: None

MINIMUM KNOWLEDGE & SKILLS REQUIRED:

High School diploma or equivalent

3-4 years of Collections and Customer Service Experience

Strong organizational skills and attention to detail

Excellent written and verbal communication skills

High-level proficiency in Microsoft Suite

Ability to multitask, prioritize projects, and report to several managers

A high level of enthusiasm, collegial attitude, and a willingness to perform a wide range of tasks

Ability to work independently as well as collaboratively

Desire to work in an entrepreneurial but highly professional culture

Experience with Salesforce preferred

Bilingual- Spanish preferred

Loan Resolution Specialist III

Total Base Pay Range 44,300.00 - 73,000.00 USD Annual

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

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