Workforce Operations Manager

Abound Health Group, LLC • United States, United States • 4h ago

Abound Health is seeking a Workforce Operations Manager to join our team. In this role, you will report to the VP of Centralized Clinical Operations. You will lead and optimize workforce deployment across all Abound Health markets ensuring staffing capacity aligns with client needs, reducing unmet hours, and improving service-level performance. This role builds scalable systems, drives operational efficiency, and develops a high-performing, metrics-driven team. This is a fully remote role however will need to work East Coast hours.

Key Responsibilities

Lead, coach, and develop Staffing Liaisons across all operating states

Establish performance expectations tied to enterprise workforce KPIs

Oversee workforce allocation, capacity planning, and utilization optimization

Drive strategies that reduce open client hours and unmet service needs

Analyze workforce and service trend data to identify gaps and operational bottlenecks

Partner cross-functionally with clinical and operations leaders to align staffing with client needs

Ensure consistent processes, systems usage, and documentation across regions

Qualifications

5+ years leading operational or service delivery teams in high-volume environments

Demonstrated success managing team performance against KPIs

Strong background in workflow design, process improvement, and operational optimization

Experience using data to identify constraints and drive operational decisions

Ability to implement accountability structures and scalable systems

Excellent communication and leadership skills across diverse teams

Strategic thinker with hands-on execution capability

Adaptable and effective in fast-paced, multi-state environments

Education

Bachelor's degree preferred (Operations, Business, Healthcare Administration, or related field)

Compensation & Benefits

The target base salary range for this full-time, salaried position is $60,000 - $70,000.

Base pay is determined by factors such as experience, job-related skills, and relevant education or training.

We offer a comprehensive benefits package, including competitive health, dental, and wellness benefits beginning on your 60th day of employment. Our 401(k) plan becomes available after 12 months of employment. For more information about our total rewards package, please reach out to your Talent Acquisition Partner.

Similar Jobs

Account Manager

Hilti, Inc. • New York, NY • 3h ago

Management & Administrative

What's the role?Our account managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will manage yo...

3h ago

Go to Apply

Account Manager

Allied Universal • Kansas City, KS • 3h ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

3h ago

Go to Apply

Account Manager (US)

PagerDuty • Concord, NH • 3h ago

Management & Administrative

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams...

3h ago

Go to Apply