Position Summary...
Want to leverage your strategic leadership and operational expertise to elevate the member experience? The Senior Operations Manager is a critical thought-leadership role responsible for driving end-to-end operational excellence within the fulfillment center. By translating data into actionable strategy, you will shape performance outcomes, develop high-performing leaders, and influence cross-functional partners to execute with precision and purpose.
What you'll do...
As a senior operational leader, you will set the vision for execution, foster a strong culture of accountability and engagement, and ensure safe, efficient, and accurate order fulfillment for our members. Reporting to the General Manager, you will lead a team of Operations Managers while driving continuous improvement across the facility.
Responsibilities
Provide strategic leadership and direction to Operations Managers by setting clear expectations, aligning priorities, and holding teams accountable to operational KPIs.
Lead workforce planning, capacity forecasting, and execution strategies to ensure efficient and accurate order fulfillment at scale.
Analyze building-level performance metrics, identify trends, and implement data-driven action plans to optimize productivity, quality, and member satisfaction.
Drive cross-functional collaboration with supply chain, transportation, HR, and support teams to remove barriers and improve operational flow.
Champion a culture of safety, compliance, and operational excellence by ensuring consistent adherence to company policies, standards, and procedures.
Own talent strategy for your span of control, including hiring, succession planning, leadership development, performance management, and organizational design.
Sponsor and lead large-scale process improvement initiatives that reduce cost, improve efficiency, and enhance the member experience.
Model and reinforce company values while fostering an inclusive, high-engagement environment that supports career growth at all levels.
You'll sweep us off our feet if...
You're a visionary operator who balances big-picture strategy with flawless execution.
You lead leaders effectively - developing strong managers who build accountable, high-performing teams.
You use data, financial insights, and operational KPIs to influence strategy and deliver measurable results.
You thrive in fast-paced, high-volume environments and confidently navigate complexity and change.
You champion a culture of safety, inclusion, continuous improvement, and associate engagement.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. Your schedule will be: Fulfillment Centers operate 24/7 and business needs change seasonally. Your schedule requirements will be assigned, but may change to align with business needs. At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .
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Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .
The annual salary range for this position is $116,000.00 - $174,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's Degree in business or a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management); and 2 years experience in a senior management role within an operations/distribution/logistics environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees facility-wide OR 2 years experience as a Walmart Logistics Operations Manager including supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates OR 4 years experience in a senior management role in an operations/distribution/logistics /retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees facility-wide Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Bachelor of Science in Supply Chain, Transportation and Logistics Management through Live Better U and Bellevue University, Both Bachelor's Degree in a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management); and 3 years experience in a senior management role in an operations/distribution/logistics environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees facility-wide, Developing and managing budgets, contracts, managing P&L, developing manpower forecasts, monitoring regulatory compliance, and analyzing financial/operational data., Experience as a Walmart Logistics Operations Manager including supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates, Senior-level experience managing multiple functional areas (e.g., receiving, shipping, QA, order filling) within a warehouse or Logistics network
Primary Location...
16101 THREE WIDE DRIVE, FORT WORTH, TX 76177-0000, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
