NY HELP No
Agency Justice Center For The Protection Of People With Special Needs
Title Advocacy Specialist 3
Occupational Category Health Care, Human/Social Services
Salary Grade 23
Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)
Salary Range From $86681 to $109650 Annually
Employment Type Full-Time
Appointment Type Permanent
Jurisdictional Class Non-competitive Class
Travel Percentage 30%
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 9 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? Yes
County To Be Determined
Street Address TBD
City TBD
State NY
Zip Code 00000
Duties Description Under the direction of the Director of the Individual and Family Support Unit (IFSU), this Advocacy Specialist 3 position will uniquely serve as both the Coordinator of Quality Assurance for the Individual and Family Support Unit as well as performing the essential functions of an IFSU advocate within their assigned region.Quality Assurance duties performed by the Advocacy Specialist 3 will include, but are not limited to the following: - Supervision and training of staff who perform the intake and referral functions (Support Coordinator) for IFSU, as well as other staff as assigned. - Create, implement and maintain all relevant Support Coordinator guidance documents and ensure staff performing functions are trained on current process. - Provide oversight to the quality assurance activities documented by IFSU staff and the support coordinator mailbox including, monitoring performance metrics, and analyzing trends.- Use data, trends, and knowledge of the policies and processes that guide the support coordinator and advocate role to suggest and implement process/policy improvements. - Collect, analyze and prepare routine unit data to monitor performance and inform leadership on continuous quality improvement for strategic decision making. - Work with IFSU leadership to update and maintain an efficient process for housing IFSU guidance documents and for communicating changes in policy and procedures that impact the operations of the Justice Center and the Individual and Family Support Unit.- Assist with the oversight of IFSU's SharePoint development project. Communicate with IFSU leadership and business units to assess priorities and establish enhanced platform for IFSU document management and team collaboration. - Manage the resolution of staff errors through communication with IFSU leadership and the staff performing the tasks. - Modify processes as needed to enhance efficiency of response to family/individual concerns.Essential functions of an IFSU Advocate performed by the Advocacy specialist 3 including but not limited to:- Respond to referrals from victims and families and provide needed assistance and resources - Manage the coordination of victim's services including in-person accompaniments during interviews or court proceedings.- Refer, coordinate, and communicate with JC units as well as state oversight agencies when needed to facilitate responses to cases.- Conduct outreach to parents, crime victim/law enforcement and self-advocacy groups.- Document all services and supports.- Serve as a member of IFSU leadership team to plan and coordinate related internal and external training, presentations and outreach. Preferred Qualifications: Supervisory experience, Experience conducting quality assurance activities and data trending, Advocacy and victim support experiencePlease note - this position may be filled in any of our office locations throughout the state.
Minimum Qualifications Non-competitive: Seven years of experience as a professional advocate or service provider in rehabilitation, developmental disabilities, mental health, child welfare, juvenile justice, or homeless youth. Substitution: An associate degree may substitute for two years of general experience; a bachelor's degree may substitute for four years of general experience; a master's degree may substitute for five years of general experience; or a doctorate may substitute for six years of general experience.
Additional Comments Established in 2013 by the Protection with Special Needs Act; The New York State Justice Center for the Protection of People with Special Needs (Justice Center) is charged with protecting over one million New Yorkers under the care or jurisdiction across six State Oversight Agencies. https://www.justicecenter.ny.gov/ The New York State Justice Center for the Protection of People with Special Needs (Justice Center) is an equal opportunity/affirmative action employer. NYS Human Rights Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, gender identity or expression, military status, sex, disability, predisposing genetic characteristics, familial status, marital status, or status as a victim of domestic violence. REASONABLE ACCOMMODATION: The New York State Justice Center for the Protection of People with Special Needs (Justice Center) provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Office of Human Resources via email at jc.sm.deeo@justicecenter.ny.gov We offer a comprehensive benefits package, including:- Holiday & Paid Time Off- Public Service Loan Forgiveness (PSLF)- Pension from New York State Employees' Retirement System- Affordable Health Care options- Family dental and vision benefits at no additional cost- NYS Deferred Compensation plan- Access to NY 529 College Savings ProgramPlease note that specific benefits and programs may vary based on negotiating unit, current contract, and length of State service.NOTE ON FINGERPRINTING: Please be advised that should you accept a job offer with this agency, you may be required to be fingerprinted and pay for the cost of the fingerprinting fee.NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the Justice Center's Telecommuting Program Guidelines.
Some positions may require additional credentials or a background check to verify your identity.
Name Human Resources / MC
Telephone
Fax 518-549-0462
Email Address jc.sm.HRresumes@justicecenter.ny.gov
Address
Street 161 Delaware Avenue
City Delmar
State NY
Zip Code 12054
Notes on Applying Please submit cover letter along with a clear and concise resume detailing how you meet the minimum qualifications for this position as listed in Specifics to jc.sm.HRresumes@justicecenter.ny.gov and indicate the Position Title & Vacancy ID number for which you are applying.
