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Customer Service Rep

UnityPoint Health • Madison, WI • 4h ago

15954BR

FTE: 1.0

Shift: Typically Monday - Friday, 8-430

Compensation: $28.32+

Hours Per Week: 40

Weekends: No

Benefit Eligible

The Patient Experience Partner supports the role of Patient Representative as needed to respond to patient and family concerns, complaints, and grievances in accordance with CMS and Joint Commission guidelines and the UPH-Meriter Complaints and Grievances Policy. This position collaborates with grievances that are clinical in nature with the Clinical Patient Representative.

This position provides direction for planning, developing, organizing, and supporting the implementation of programs and process designed to build patient and customer relationships and to improve performance to ensure the achievement of organizational goals and objectives specific to the assigned service area of UnityPoint Health- Meriter region. The role supports operations for service and engagement trainings, interpretations of data and research, patient satisfaction improvement initiates, promotions, and communications, reward and recognition, and works collaboratively with executives, managers, physician leaders and all staff to assure effective implementing of tactics and strategies around patient /member experience and engagement.

This position has direct responsibility for achieving key patient experience metrics that are tied to financial outcomes including short term incentive programs, CMS Value Based Purchasing program.

Why UnityPoint Health?

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.?Here are just a few: ???

Expect paid time off, parental leave, 401K matching and an employee recognition program.

Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

Tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.

Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.

Required Qualifications:

Bachelor's Degree, or equivalent work experience will be considered.

1-3 years' experience in Project management

1-3 years' experience in data interpretation, action planning, and quality improvement

Proficient computer skills and Microsoft Office

Ability to present/coach/teach effectively; excellent verbal and written communication

Project management skills

Ability to act independently while maintaining an environment of teamwork and collaboration

Ability to analyze current processes and patient/family interactions, identify problems or opportunities and make recommendations

Superior interpersonal skills, including an ability to build relationships

Navigate EPIC for clinical information

EEO/M/F/D/V

Go to Apply

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