Senior Program Manager- QSR Industry- Commerce & Omni Channel Domain
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Location
This role is located in Dallas, TX. Must be local or willing to relocate.
About the Job You're Considering
We are seeking an experienced Program Manager with deep expertise in the Quick Service Restaurant (QSR) industry. This role is responsible for driving multi-workstream initiatives that improve operational efficiency, enhance customer experience, optimize technology investments, and strengthen the performance of QSR business operations. The ideal candidate brings strong program leadership, cross-functional collaboration skills, and hands-on understanding of fast-paced, high-volume restaurant environments where speed, consistency, and scalability are essential.
Program Managers are responsible for overseeing the project/engagement/contract/activity daily and are responsible for delivering high-quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources. They are responsible for risk and issue management, project/engagement communication and stakeholder management. Project managers perform the activities of planning, organizing, securing, monitoring and managing the resources and work necessary to deliver specific project goals and objectives in an effective and efficient way.
Expertise in digital (e-commerce, mobile, marketplaces) and physical (POS, in-store) commerce into a seamless customer journey. Ensures that buying, returns, loyalty, and promotions are consistent across channels to drive both growth and experience.
Your Role
Responsible for leading either a large contract/engagement or a definable segment of a very large and complex contract/engagement. Clients may be external or internal.
PMs are responsible for the translation of the client's complex business requirements into formal agreements. For these, PM establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results. This includes working with client team members and executives to identify business requirements and subsequently working with, and leading others, in the initiating, planning, controlling, executing and closing the client's solution.
PMs are responsible for a wide range of process activities beginning with the request for proposal through development, and final delivery.
Additional QSR & Domain-Specific Responsibilities
Demonstrate strong capability in franchise and multi-unit operations, with experience in site development, supervision methods, real-estate strategy, and scalable operational standards across locations.
Apply strong business acumen across labor planning, cost controls, margin management, and ROI modeling.
Lead programs that measurably improve throughput, operational consistency, and guest satisfaction.
Partner effectively with franchisees and operations teams to drive aligned adoption and sustainment.
Implement digital and operational innovations aligned with modern QSR trends, including mobile ordering, automation, kitchen technology, and personalization.
Support profitability improvements and strengthen competitive position across high-volume restaurant formats.
Lead multi-phase programs focused on operational excellence, digital transformation, customer experience modernization, and P&L impact.
Translate business objectives into structured program plans tailored to QSR requirements such as speed of service, standardized workflows, and high-volume throughput.
Manage cross-functional teams, including operations, IT, marketing, supply chain, and franchise partners, to ensure effective execution and business outcomes.
Operational Excellence & QSR Transformation
Drive efficiency improvements across restaurant operations using proven QSR best practices such as optimized kitchen layouts, simplified menus, and streamlined workflows.
Lead modernization initiatives including ordering systems, loyalty programs, mobile channels, and self-service experiences.
Oversee implementation of digital menu boards, POS enhancements, KMS technologies, automation solutions, and analytics frameworks supporting predictive labor, inventory, and menu performance.
Partner with culinary, marketing, and operations leaders to drive data-driven menu optimization, product launches, and value engineering.
Lead pilots, testing cycles, and analytics reviews across SKU assortment, guest preferences, and pricing elasticity.
Collaborate closely with franchisees and multi-unit operators to drive alignment and consistent execution.
Support site strategy, operational audits, and new unit development to enable scalable growth.
Champion customer experience improvements across service speed, order flow, store design, and digital interactions.
Use insights from guest feedback, loyalty data, and operational analytics to shape differentiated guest experiences and drive repeat visits.
Track KPIs including sales impact, labor efficiency, digital adoption, food cost performance, and operational uptime.
Develop business cases and financial models to support investment decisions, value engineering, and margin protection.
Your Skills and Experience
12+ years of program /project management experience, specifically with extensive experience in QSR industry experience or multi-unit restaurant operations oversight.
Strong understanding of QSR fundamentals, including standardized menus, speed-focused execution, minimal table service, and high-volume production environments.
Demonstrated success leading cross-functional initiatives involving technology, operations, customer experience, and franchise organizations.
Expertise in data-driven program management, including metrics development, reporting structures, and performance analysis.
Strong communication, stakeholder management, and change-leadership skills, particularly within complex operational environments.
Experience working with digital ordering platforms, POS systems, loyalty programs, or restaurant automation strongly preferred.
The base compensation range for this role in the posted location is: $101,300-$250,640
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
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Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Ref. code: 427623
Posted on: Mar 2, 2026
Experience Level: Experienced Professionals
Contract Type: Permanent
Location:
Dallas, TX, US
Brand: Capgemini
Professional Community: Delivery Excellence
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
