Summary Serves as administrative clerical support for the reception area of the laboratory. Assigned tasks encompass a variety of duties and responsibilities in an office setting. Responsibilities Receives and directs patients and visitors to laboratory service. Scans patient ID card, verifies patient identity and reviews electronic or written medical record for lab orders. Determines applicable orders for the patient and electronically receives/accessidns them. Contacts provider or designee for missing or unclear orders. Uses electronic printer to create specimen labels. Provides instructions for collection of specimens that will be collected by the patient (urine, sputum, stool, etc.). Transports specimens to the laboratory testing area and distributes them appropriately to each section as indicated. Provides information about the organization, its functions, activities, and personnel. Provides general telephone and visitor referral services from patients and staff. Directs patients, visitors and staff and refers callers to appropriate staff member or department based on specific request or by ascertaining the nature of the call. Conducts inventory, places orders and maintains supplies required to perform assigned tasks. Keeps time and attendance records for the service. Responsible for safeguarding private and sensitive data (electronic, verbal and/or printed) and access codes against unauthorized disclosure and used. Reports violations or suspected violations of such per established policy. Responsible for promoting a culture of safety. Cooperates with efforts to improve patient safety and eradication of potential events that may result in actual or potential injury to a patient. Must comply with requirements to report incidents involving patient safety Work Schedule: M-F 0730-1615 w/ rotating weekend and holidays. May be assigned to other tour to cover workload as needed Virtual: This is not a virtual position. Position Description/PD#: Information Receptionist/PD04360A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/09/2026. Experience: You must have at least 6 months of general experience that includes knowledge, skills and abilities to perform the duties of this position successfully or experience that provided me with a familiarity with the subject or processes of the broad subject area of the occupation experience which includes experience in administrative work. proficiency in grammar, spelling, punctuation, composition and the English language. Proficient in medical terminology. Minimum level computer experience in MS Word and VISTA.OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level successful completion of one (1) year of education above high school is required. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation.. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of general experience and education beyond high school. You will be rated on the following Competencies for this position: Computer Skills Customer Service Reading Comprehension Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small items or driving an automobile, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application. Additional Information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
