The President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel is looking for a Guest Service Agent to join their team! This 310 room property is located just a short walk from Bank of Springfield Center and Abraham Lincoln Presidential Museum and Library. Illinois State Museum, Knights Action Park, and Abraham Lincoln Capital Airport are less than 15 minutes' drive away.
Shift Pattern: This is a full-time position which requires full availability to work varying shifts across weekdays, weekends and holidays.
Pay Rate: $16.50 per hour
The Benefits:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
The Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school com, literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
The Guest Services & Night Audit Associate is responsible for delivering exceptional guest experiences while ensuring accurate financial reporting during overnight hours. This hybrid role combines front desk operations such as greeting, registering, and assisting guests with night audit responsibilities, including posting and balancing daily transactions to maintain the hotel's financial integrity.
What will I be doing?
As a Guest Services Agent, & Night Audit Associate you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Guest Services Responsibilities:
Greet guests and complete the check-in process, including verifying information, assigning rooms, issuing keys, and promoting hotel services.
Assist guests with check-out, ensuring accurate billing and processing of payments (cash, credit/debit cards, gift certificates).
Provide information on hotel amenities, local attractions, and promotions; respond promptly to guest inquiries.
Utilize up-selling techniques to maximize occupancy and revenue.
Handle guest complaints professionally, research issues, and resolve concerns to ensure satisfaction.
Receive, input, and relay messages accurately.
Night Audit Responsibilities:
Audit, post, and balance daily financial transactions for all hotel departments.
Verify and reconcile room charges, taxes, and other revenue streams.
Prepare and distribute daily reports for management review.
Ensure compliance with accounting standards and hotel policies.
Monitor and maintain accurate records of cash and credit transactions.
General:
Maintain a high level of professionalism and hospitality at all times.
Follow safety, security, and confidentiality procedures.
The President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel is looking for a Guest Service Agent to join their team! This 310 room property is located just a short walk from Bank of Springfield Center and Abraham Lincoln Presidential Museum and Library. Illinois State Museum, Knights Action Park, and Abraham Lincoln Capital Airport are less than 15 minutes' drive away.
Shift Pattern: This is a full-time position which requires full availability to work varying shifts across weekdays, weekends and holidays.
Pay Rate: $16.50 per hour
The Benefits:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
The Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school com, literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
The Guest Services & Night Audit Associate is responsible for delivering exceptional guest experiences while ensuring accurate financial reporting during overnight hours. This hybrid role combines front desk operations such as greeting, registering, and assisting guests with night audit responsibilities, including posting and balancing daily transactions to maintain the hotel's financial integrity.
What will I be doing?
As a Guest Services Agent, & Night Audit Associate you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Guest Services Responsibilities:
Greet guests and complete the check-in process, including verifying information, assigning rooms, issuing keys, and promoting hotel services.
Assist guests with check-out, ensuring accurate billing and processing of payments (cash, credit/debit cards, gift certificates).
Provide information on hotel amenities, local attractions, and promotions; respond promptly to guest inquiries.
Utilize up-selling techniques to maximize occupancy and revenue.
Handle guest complaints professionally, research issues, and resolve concerns to ensure satisfaction.
Receive, input, and relay messages accurately.
Night Audit Responsibilities:
Audit, post, and balance daily financial transactions for all hotel departments.
Verify and reconcile room charges, taxes, and other revenue streams.
Prepare and distribute daily reports for management review.
Ensure compliance with accounting standards and hotel policies.
Monitor and maintain accurate records of cash and credit transactions.
General:
Maintain a high level of professionalism and hospitality at all times.
Follow safety, security, and confidentiality procedures.
Job: Guest Services, Operations, and Front Office
Title: Guest Services & Night Audit Associate - President Abraham Lincoln Springfield DoubleTree Hotel
Location: null
Requisition ID: HOT0C5VH
EOE/AA/Disabled/Veterans
