Accounts Receivable Assistant

HealthDrive Corporation • Framingham, MA • 2h ago

HealthDrive delivers on-site dentistry, optometry, podiatry, audiology,
behavioral health, and primary care services to residents in long term
care, skilled nursing, and assisted living facilities. Each specialty
offered by HealthDrive is one that directly impacts the quality of daily
life for the deserving residents we serve. HealthDrive connects patients
in need of vital healthcare to doctors committed to dignity and
excellence HealthDrive is seeking a full-time Accounts Receivable
Assistant to join our team! This full-time position working in our
corporate office is responsible for daily sorting and distribution of
incoming mail, obtaining Explanation of Benefits (EOB?s) from insurances
that are paying the patient directly and obtaining updated mailing
addresses for outgoing invoices in addition to other general
administrative tasks. We are conveniently located off Route 9 in
Framingham, MA, close to Routes 90 and 495 in a spacious modern office
with a workout center available right in the building. Responsibilities
Open, sort and distribute the daily incoming mail to the appropriate
staff in various departments. Obtain the explanation of benefits from
the insurance plan for payments made to the patient directly; utilize
the insurance website or call the insurance plan to obtain the required
documentation. Contact facility and/or responsible party by email and/or
by phone to obtain updated mailing address for invoices returned in the
mail as undeliverable. Updated patient/responsible party mailing address
in the billing system and document where the updated information came
from in the patient account notes. Ability to meet or exceed daily
productivity objectives for all assigned duties. Respond to email
inquiries or teams\' chat messages regarding questions/issues regarding
your assigned duties within 24 hours. Print and mail appeal letters to
insurance payers. Become Website Administrator for various insurance
payer websites including setting up user accounts with website access or
updating user accounts. Assign correspondence to designated users in
lockbox document repository system. Prepare weekly refund letter(s) to
send with insurance refund checks, verify refund processed in billing
system and note account prior to mailing refund check(s). Print and mail
daily paper (CMS1500 and ADA 2024) claim forms with required
attachments. Print, stuff and mail monthly special invoices. Work
professionally and cooperatively with facilities, responsible parties,
insurance carriers, and all internal and external customers. Assist with
the development of training materials / cheat sheets for assigned duties
and actively participate in training of other employees on as needed
basis. Other duties and tasks assigned or necessary to meet business
needs/objectives. Qualifications Skills & Specifications: Highly
organized, with excellent attention to detail and ability to multitask
to meet established deadlines and objectives. Must be fully proficient
in using Microsoft Applications, especially Excel, Outlook, Teams, and
Word. Must have prior experience navigating insurance plan websites.
Excellent interpersonal and communication skills with professional
demeanor and positive attitude who readily adapts to change and
effectively and appropriately communicates both verbally and in writing.
The ability to work effectively with minimal supervision who can work
well independently and, in a team-oriented environment. Must be reliable
with excellent attendance record Knowledge of HIPAA regulations and
patient privacy rules. Education & Qualifications: High school diploma
or equivalent Experience in a medical and/or dental office environment
with knowledge of healthcare and medical terminology. Work Environment
Office setting, Desk/Computer/General Office Equipment. The noise level
in this work environment is usually light to moderate.

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