Sr. Product Analyst - Banking Core

Insight Global • Santa Ana, CA • 2h ago

Job Description

This role provides hands-on technical and functional support for the FISERV DNA core banking platform, with a strong focus on commercial banking use cases. The position is responsible for deep technical analysis and troubleshooting across tightly integrated systems and APIs, including incident triage, root-cause analysis, and resolution. The analyst works closely with APIs, supporting connectivity, simulating traffic, and diagnosing issues while clearly translating technical findings into actionable requirements for developers and business stakeholders. The role supports both internally developed and SaaS platforms within a fast-paced, Agile environment and partners closely with engineering, product, and business teams in an iterative, test-and-learn delivery model.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Bachelor's degree in a technical, business, or related field

5-7 years of IT experience in a Systems Analyst, Business Systems Analyst, or similar role

4+ years of hands-on experience supporting a modern core banking platform, preferably FISERV DNA

Strong functional banking experience (commercial banking preferred)

Strong API troubleshooting and integration experience

Experience supporting cloud-based platforms; Azure fundamentals knowledge required

Experience in incident management and production support

Strong analytical, critical-thinking, and problem-solving skills

Excellent written and verbal communication; able to convey complex technical concepts concisely - Techno-functional experience configuring and integrating FISERV DNA or other core banking platform

Agile/SAFe environment experience

Working knowledge of SQL

Familiarity with Azure cloud-native environments

Experience using AI tools (e.g., ChatGPT, Copilot)

Business Analysis certification (CBAP or similar)

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