Patient Account Collection Specialist

Cochlear • Lansing, MI • 1d ago

Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care. Recipient Account Collections Specialist About the role Cochlear is helping people hear, and be heard, all over the world! If you have a background in patient collections, this is a fantastic opportunity to join the Reimbursement & Insurance Services team at the global leader in implantable hearing devices! Please note: This role offers a hybrid or remote work environment dependent on place of residence. The position follows a hybrid work model for Colorado-based employees (in-office three days per week in Lone Tree, CO). Candidates residing outside of Colorado may work fully remotely. Why You'll Love This Role Mission-driven work: Help patients resolve accounts so they can focus on what matters-hearing. Flexibility: Hybrid schedule for Colorado-based employees (3 days in Lone Tree office) or fully remote for candidates outside Colorado. Daytime schedule: hiring for the shift of 8:30am - 5:30pm Mountain Time. Competitive rewards: Strong pay, bonus opportunities, and comprehensive benefits. What You'll Do Partner with patients to resolve outstanding balances and explain account activity. Offer payment options, process payments, and manage payment plans. Review accounts for reimbursement or self-pay responsibility. Ensure compliance with federal/state guidelines and Cochlear policies. Handle sensitive conversations with empathy and professionalism. Manage multiple priorities in a fast-paced environment. What We're Looking For 5+ years in patient medical billing/collections. Strong knowledge of: Medical collections process & A/R principles. Revenue Cycle Management, claims processing, and insurance regulations. Commercial insurance, Medicare, Medicaid, and EOBs. Proficiency in Microsoft Office (Teams, Outlook, Excel, Word). Ability to stay organized, meet deadlines, and thrive under changing priorities. Collaborative team player with excellent communication skills. Total Rewards Pay Range in the United States: $26.00 - $27.50 based upon experience, as well as an annual bonus opportunity of 5% of base salary. Exact compensation may vary based on skills, experience, and location. Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance. Who are we? Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind - thinking about their needs. For this reason, our products, services and support will continue to evolve and improve. We are by our customers' side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives and working in an organization where they can be part of bringing the mission to life each day. Videos on Cochlear How does Cochlear support employee wellbeing? What makes Cochlear a great place to work? Physical & Mental Demands The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasional

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