Billing Representative

TEKsystems • Raleigh, NC • 2d ago

The Customer Care Billing Representative is responsible for delivering exceptional support to customers by addressing billing inquiries, resolving account issues, and ensuring accurate and timely processing of payments and adjustments. This role serves as a key point of contact, helping customers understand their statements, fees, and service charges while ensuring a positive and efficient service experience.

Key Responsibilities

Respond to customer inquiries related to invoices, payments, account balances, and billing discrepancies via phone, email, or chat.

Research and resolve billing issues, including credits, adjustments, missed payments, and account corrections.

Process customer payments and set up or modify billing arrangements, including auto-pay, payment plans, and account updates.

Educate customers on billing processes, pricing, service policies, and account features.

Document all interactions and updates in the customer management system accurately and promptly.

Collaborate with internal teams (Customer Service, Finance, Sales, and Technical Support) to investigate and resolve complex account issues.

Monitor and escalate potential concerns related to fraud, system errors, or recurring billing issues.

Maintain working knowledge of products, services, promotions, and billing practices.

Meet or exceed performance metrics related to quality, accuracy, productivity, and customer satisfaction.

Qualifications

1-3 years of customer service or billing experience preferred.

Strong communication, problem-solving, and conflict-resolution skills.

High attention to detail and ability to work with numerical data.

Proficiency with CRM systems, billing software, and Microsoft Office tools.

Ability to manage multiple tasks in a fast-paced environment.

Positive attitude with a commitment to delivering an exceptional customer experience.

Competencies

Customer Focus

Analytical Thinking

Accuracy & Attention to Detail

Empathy & Patience

Time Management

Team Collaboration

Job Type & Location

This is a Contract position based out of Raleigh, NC.

Pay and Benefits

The pay range for this position is $18.50 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Mar 15, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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