Billing Representative

TEKsystems • Philadelphia, PA • 2h ago

The Customer Care Billing Representative is responsible for delivering exceptional support to customers by addressing billing inquiries, resolving account issues, and ensuring accurate and timely processing of payments and adjustments. This role serves as a key point of contact, helping customers understand their statements, fees, and service charges while ensuring a positive and efficient service experience.

Key Responsibilities

Respond to customer inquiries related to invoices, payments, account balances, and billing discrepancies via phone, email, or chat.

Research and resolve billing issues, including credits, adjustments, missed payments, and account corrections.

Process customer payments and set up or modify billing arrangements, including auto-pay, payment plans, and account updates.

Educate customers on billing processes, pricing, service policies, and account features.

Document all interactions and updates in the customer management system accurately and promptly.

Collaborate with internal teams (Customer Service, Finance, Sales, and Technical Support) to investigate and resolve complex account issues.

Monitor and escalate potential concerns related to fraud, system errors, or recurring billing issues.

Maintain working knowledge of products, services, promotions, and billing practices.

Meet or exceed performance metrics related to quality, accuracy, productivity, and customer satisfaction.

Qualifications

1-3 years of customer service or billing experience preferred.

Strong communication, problem-solving, and conflict-resolution skills.

High attention to detail and ability to work with numerical data.

Proficiency with CRM systems, billing software, and Microsoft Office tools.

Ability to manage multiple tasks in a fast-paced environment.

Positive attitude with a commitment to delivering an exceptional customer experience.

Competencies

Customer Focus

Analytical Thinking

Accuracy & Attention to Detail

Empathy & Patience

Time Management

Team Collaboration

Job Type & Location

This is a Contract position based out of Philadelphia, PA.

Pay and Benefits

The pay range for this position is $18.50 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Mar 15, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Similar Jobs

Channel Sales Manager, Salesforce - Financial Services Industry

Deloitte • Philadelphia, PA • 18h ago

Finance, Accounting & Banking

Deloitte is currently seeking candidates for our Channel Sales Manager (CSM) role, focusing on digital transformations enabled by Salesforce solutions for the Financial Services industry. The CSM's primary objective is t...

18h ago

Go to Apply

Sr. Manager, Finance

Comcast • Philadelphia, PA • 20h ago

Finance, Accounting & Banking

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin...

20h ago

Go to Apply

Sr. Manager, Finance

Comcast • Philadelphia, PA • 20h ago

Finance, Accounting & Banking

20h ago

Go to Apply

Developer 4, Finance Technology Automation & AI

Comcast • Philadelphia, PA • 21h ago

Finance, Accounting & Banking

21h ago

Go to Apply

Senior Specialist, Program Finance Analyst

L3Harris • Camden, NJ • 21h ago

Finance, Accounting & Banking

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growt...

21h ago

Go to Apply

Consumer & Business Banking Senior Relationship Banker, Broomall, PA

Santander US • Broomall, PA • 22h ago

Finance, Accounting & Banking

It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey an...

22h ago

Go to Apply

Salesforce Senior Consultant - Insurance

Deloitte • Philadelphia, PA • 1d ago

Finance, Accounting & Banking

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design...

1d ago

Go to Apply

Staff Accountant

Latitude Inc • Broomall, PA • 1d ago

Finance, Accounting & Banking

Staff Accountant Location: Broomall, PA Onsite (full-time) Compensation: $65,000 – $75,000 Overview We are seeking a motivated and detail-oriented Staff Accountant to join our growing team. This role is fully onsite and...

1d ago

Go to Apply

Accountant (Regional Accountant)

Justice, Bureau of Prisons/Federal Prison System • Philadelphia, PA • 1d ago

Finance, Accounting & Banking

Summary Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities. Responsibilities Serves as an Accountant in a Re...

1d ago

Go to Apply

Accounting Manager

ARAMARK • Philadelphia, PA • 1d ago

Finance, Accounting & Banking

Job Description As an Accounting Manager, you will oversee the financial operations of our organization, ensuring accuracy and compliance with accounting standards and regulations. Your primary responsibilities will incl...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.