Union County College is a public comprehensive community college providing quality, affordable, accessible educational programs that serve the greater Union County region. It is the oldest of New Jerseys 19 Associate Degree Colleges, serving both career-minded and transfer-oriented students since 1933. The College enrolls almost 30,000 credit, non-credit and continuing education students and is accredited by the Middle States Commission on Higher Education. Many programs lead to the Associate in Arts, Science and Applied Science degrees.
Campus: Cranford/Elizabeth
General Description:
The Assistant Director of Enrollment Management supports the Director of Enrollment Management by leading and managing enrollment strategies across the full student lifecycle, including outreach, recruitment, admissions, registration, payment, retention and completion.
This position plays a critical role in monitoring, reporting, and analyzing enrollment trends and performance, ensuring leadership has timely and accurate data-driven insights to guide decision-making. The Assistant Director develops and maintains enrollment reports, dashboards, and recurring pipeline updates, and supports the division's ability to track progress toward enrollment and progression in real time. The role also supports operational execution, staff oversight, and cross-campus collaboration to remove barriers and improve student progression from inquiry through goal completion.
Characteristics, Duties and Responsibilities:
Supports division-wide enrollment goals by analyzing movement across key student lifecycle milestones, with strong emphasis on providing predictive rather than descriptive analysis.
Develops, analyzes, and manages recurring enrollment reporting (daily, weekly, annual, etc), including pipeline activity summaries, conversion trends, registration completion, paid status tracking, melt indicators, and prioritized action lists to support enrollment and retention goals.
Builds and maintains tracking tools and dashboards to monitor key enrollment indicators such as inquiries, applications, admits, yield, registration activity, paid status, melt, stop-out risk signals, and progression by student segment (including new and returning populations).
Produces leadership-ready reports that translate complex enrollment data into clear, actionable insights and operational next steps, highlighting predictive trends in retention risk, payment barriers, and registration readiness gaps.
Supports continuous improvement by identifying gaps, recommending enhancements, and assisting in implementing solutions that improve operational efficiency and strengthen retention outcomes, including process improvements tied to recruitment, payment clearance and academic progression.
Ensures accuracy and consistency of enrollment and retention reporting by supporting documentation practices, validating information, maintaining aligned reporting definitions and standards, and confirming data integrity across enrollment, registration, and payment indicators.
Partners with campus departments, including Advising, Financial Aid, Student Accounts, Registrar, and Student Success, to identify enrollment barriers, coordinate resolutions, and strengthen outcomes related to registration, payment readiness, and retention.
Provides guidance and support to assigned staff to ensure consistent operational follow-up and timely progression through enrollment milestones, including completion of outstanding requirements, resolution of holds, and payment-related steps that affect enrollment confirmation and continued enrollment.
Utilizes EAB Recruitment Success, Navigate 360, and Edify to support enrollment monitoring, outreach strategy refinement, performance reporting, and identification of risk points related to non-registration, unpaid status, and persistence.
Participates in recruitment and enrollment events as needed to support Enrollment Management priorities and ensure operational alignment of event outcomes with registration follow-through, paid status progression, and retention goals.
Serves as a key operational leader within Enrollment Management by supporting staff workflows, daily execution priorities, and service escalation needs during peak enrollment periods, with emphasis on resolving barriers that impact registration completion, payment compliance, and retention outcomes.
Education Requirements:
Master's degree required
Experience:
Minimum of 3-5 years of experience in enrollment management, admissions operations, student services, institutional reporting, or a related higher education function.
Demonstrated experience producing and managing enrollment reports, dashboards, or performance summaries used for planning, tracking, and decision-making.
Experience supporting enrollment funnel strategy, conversion improvement efforts, and cross-functional problem-solving preferred.
Experience leading staff projects or operational workflows preferred.
Competencies and Skills Required:
Minimum of 3-5 years of experience in enrollment management, admissions operations, student services, institutional reporting, or a related higher education function.
Demonstrated experience producing and managing enrollment reports, dashboards, or performance summaries used for planning, tracking, and decision-making.
Experience supporting enrollment funnel strategy, conversion improvement efforts, and cross-functional problem-solving preferred.
Experience leading staff projects or operational workflows preferred.
Physical Demands and Work Environment:
This position's duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
No or very limited exposure to physical risk.
Some travel required.
Union County College does not discriminate on the basis of race, color, national origin, sex, marital status, religion, age, disability, handicap or other legally protected status in its provision of employment, education, and activities, or other services. Union County College is an EEO/AAP Employer/Protected Veteran/Disabled Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons. Union County College offers a competitive compensation package and salaries that are commensurate with experience and qualifications. The following benefits are also provided: Medical benefits and pension plan offered through the State of NJ; Dental and vision benefits; Vacation days based on accrual system; Ten paid holidays and three floating holidays that are determined by the College; Tuition remission for employee, spouse, and eligible children for credit and non-credit courses; and Tuition reimbursement for approved degree programs at an accredited college or university.
