Full-Time Customer Service Supervisor

Kohl's • Lacey, WA • 3h ago

About the Role

In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.

What You'll Do

Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service

Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals

Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines

Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards

Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices

Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

All Supervisor roles at Kohl's are responsible for:

Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture

Exercising good judgment; taking appropriate partners as needed

Modeling, guiding and providing direction to associates

Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues

Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing

Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention

Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty

Use key performance indicators (KPIs) to make informed business decisions that drive overall store results

Accomplishing multiple tasks within established timeframes

Training, monitoring and reinforcing company policies, procedures, standards and guidelines

Maintaining adherence to company safety policies for the safety of all associates and customers

Key holder responsibilities include opening and closing store processes, and providing direction to associates

Other responsibilities as assigned

What Skills You Have

Required

Must be at least 18 years of age or older

Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals

Strong verbal/written communication and interpersonal skills

Flexible availability, including days, nights, weekends, and holidays

Preferred

2 years experience in retail or similar industry

Pay Range: $23.50 - $36.45

Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).

Kohl's

Go to Apply

Share this job

Similar Jobs

Logistics Technician - MSU

TORAY COMPOSITES AMERICA INC • Tacoma, WA • 3h ago

Management & Administrative

Description Pay Scale Range Starting $24.00 12 - Months $25.20 24 - Months $26.46 36 - Months $27.78 48 - Months $29.17 60 - Months $34.92 Summary Receive and process incoming materials and supplies and prepare product f...

3h ago

Go to Apply

Data Management Specialist

ADMINISTRATOR FOR THE COURTS • Olympia, WA • 4h ago

Management & Administrative

The Data Management Specialist is responsible for analyzing, collecting, sorting, and creating electronic data for the integration of applications, software, systems, and associated workflow processes into the informatio...

4h ago

Go to Apply

AP Clerk

Robert Half • Olympia, WA • 11h ago

Management & Administrative

Description Robert Half is seeking a skilled Accounts Payable Clerk to join our client in Olympia. This contract role involves supporting invoice processing and payment cycles in a dynamic office environment. Key Respons...

11h ago

Go to Apply

Event Manager, Industry Trade Events

American Express Global Business Travel • Olympia, WA • 1d ago

Management & Administrative

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive...

1d ago

Go to Apply

Senior Manager

Cognizant • Olympia, WA • 1d ago

Management & Administrative

Senior Manager- Complex Claims Division (remote) This remote position is open to any qualified candidate living in the United States. Cognizant is seeking a dynamic Senior Manager to support the leadership of our Complex...

1d ago

Go to Apply

Territory Account Manager

EquipmentShare • Tacoma, WA • 1d ago

Management & Administrative

Build the Future with Us - EquipmentShare is Hiring a Territory Account Manager At EquipmentShare, we're not just filling a role - we're assembling the best team on the planet to build something that's never been built b...

1d ago

Go to Apply

Account Manager II - PUB SEC

Lumen • Olympia, WA • 1d ago

Management & Administrative

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up...

1d ago

Go to Apply

Assistant Administrator - The Village in Tacoma, WA

Radiant Senior Living Inc • Tacoma, WA • 1d ago

Management & Administrative

WE'RE LOOKING FOR THE BEST! Come join an awesome team! We strive to maintain a care-centered culture that begins with caring for you in the same way we care for our residents. Each individual member of our team plays an...

1d ago

Go to Apply

NetSuite Sales Account Manager - Austin

Oracle • Olympia, WA • 1d ago

Management & Administrative

Job Description About Oracle NetSuite Founded in 1998, Oracle NetSuite was the first cloud company - ushering in the new era of cloud computing. NetSuite's mission is to deliver one system, the suite, that gives leaders...

1d ago

Go to Apply

SAP Solution Advisor, Supply Chain Management

NTT America, Inc. • Olympia, WA • 1d ago

Management & Administrative

Unleash Your Potential: Whether 2 Years or 20, Discover Rewarding Journeys with Us! The SAP Supply Chain Management Solution Advisor will compose and deliver superior sales presentations covering SAP procure to pay, fore...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.