Office Assistant - Crisis Care Center (Marion)

Mount Rogers Community Services Board • Marion, VA • 5h ago

JOB SUMMARY

Office Assistant position provides support services at the Crisis Care Center. Assists in the day to day business operation of the Crisis Care Center. Schedule subject to change and to be determined by program lead and administrative coordinator. May include evenings and weekends.

ESSENTIAL FUNCTIONS

Reception - Answer telephone, fax information, take and distribute messages for staff of the Crisis Care Center. Greet individuals and accompanying caregivers, vendors, guests and other staff directing them to the appropriate location. The opening, date stamping, and distribution of mail. Provide contact information for community resources.

Reimbursement - Conduct financial interviews with clients in order to assess/collect fees for services. Obtain individuals' payer information for the purpose of verifying benefits and coverage.

Records Management - Manage individuals' information in the electronic health record in accordance with agency and regulatory requirements. Scan and attach information into the individuals' electronic health record. Process requests for record information, after approval from Counseling Center Directors, and within 10 days of receipt.

Facility Security - Secure the Crisis Care Center at opening and closing as needed; Assure that all doors, windows, are locked at the end of each day.

Assist in day to day operations of the Crisis Care Center: managing Crisis Care Center staff's schedules, as well as reschedules and appointments not kept; manage Crisis Care Center's vehicle and hot spot logs; make appointment reminder calls if needed; submit charge account documentation to the administrative office; submit work orders as needed; purchase and order supplies as needed; complete daily schedule reviews; assist in generating reports as needed.

Meetings/Trainings - Attend meetings held for a variety of purposes, including Crisis Care Center business meeting and in-service trainings. Keeps mandatory training up-to-date.

OTHER DUTIES

Other general office duties as assigned by direct supervisor.

QUALIFICATIONS

Good typing, data collection and computer skills

Good oral and written communication skills

Knowledge of office procedures and office machines

Good organizational and time management skills

Ability to interact with people in a positive and supportive manner

Ability to work independently and as a team member

Minimum Requirements

EXPERIENCE/EDUCATION REQUIRED:

None

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