Job Description Summary
Job Description
We are the makers of possible!
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
The newly formed Global Sales Operations & Effectiveness organization is leading the transformation of sales capabilities, positioning BD to become the strongest commercial organization in MedTech. Reporting to the VP, Global Sales Enablement, the Director of Change Management is accountable for designing and executing the change and communications strategy that supports global deployment and adoption of commercial tools, processes, and capability building programs across Business Units and Regions. This role has direct visibility to the SVP, Global Sales Operations & Effectiveness and will regularly engage with BU Presidents, Regional Leaders, and Commercial Operations leadership across the enterprise. This leader will build and run an integrated change management engine that accelerates transformation outcomes by aligning stakeholders, equipping leaders, enabling end users, and ensuring clear, consistent communications that create understanding, commitment, and sustained behavior change.
This individual must have deep expertise and a proven track record in enterprise change management, stakeholder engagement, and executive communications, with demonstrated success in driving adoption across global, matrixed organizations. The role partners closely with BU Commercial Teams, Sales Operations & Effectiveness, BD Excellence, IT, HR, Compliance, Corporate Communications, and Regional/BU leadership to deliver measurable improvements in adoption, process compliance, and sales productivity. This leader is fully accountable for delivering measurable adoption outcomes and ensuring sustained behavior changes stick across global sales organizations. This role drives change across all BD Business Units and every geographic region, requiring sensitivity to cultural differences, local regulatory environments, and regional execution models.
Responsibilities:
Change Strategy
Build,own, and drivethe global change management strategyaligned tothe commercial transformation roadmap (e.g.,CRM/SFDC/CPQenhancements, analytics& commercial intelligence, sales process, enablement programs).
Establish a repeatable change management operating model (intake, prioritization, impact assessment, readiness, rollout, reinforcement) that scales across regions and Business Units.
Define and track adoption success measures (e.g.,usage,proficiency, compliance, sentiment, productivity indicators, sales pipeline impact, revenue impact) andsupportcorrective actions when adoption lags.
Proactivelyidentifychange risks (e.g.,change saturation, regional readiness, training gaps)-build and execute mitigation plansalignedglobal deployment strategy.
Change Readiness, Adoption, and Reinforcement
Lead change impact assessments for each release/program: impacted roles, process changes, risks, training needs, communications plan, readiness gates.
Design and execute rollout plans that balance global standards with local/regional needs.
Implement reinforcement mechanisms: office hours, community forums, in-workflow guidance, recognition, feedback-to-fix cycles, andadoptionscorecards.
Drive continuous improvement by synthesizing field feedback and usage analytics into prioritized enhancements with product owners and system teams.
Establish dashboards and reporting for change outcomes (adoption,proficiency, user experience, compliance, productivity) with clear leading/lagging indicators.
Partner withSales Intelligence and BU/Region teamsto connect adoption signals to business outcomes (e.g.,pipeline health, forecast quality, cycle time, rep productivity).
Leverage AI-driven insights, digital adoption platforms, and usage analytics to accelerate behavior change and scale reinforcement globally.
Executive Communications
Partnerwith Corporate Communications to shape and execute clear, consistentChief RevenueOfficerelatedchange narrativesand strategiesacrossglobalaudiences.relatedchange narratives
Develop andmaintaintheintegratedtransformation narrativespanning process rigor, technology evolution,training enhancements, andnew commercial programs: the why, what,what'schanging, andwhat'sinit for mefor leaders, managers, and sellers.
Create concise, executive-ready communicationsin support of global deployment(e.g.,talking points, leadership emails, town hall scripts, stakeholder briefings, decision memos, other related collateral).
Translate complex transformation contentinto clear and actionable guidance for different audiences, and ensure consistent messaging across commercial teams globally, partnering with Corporate/Regional Communications as needed.
Align communications with Change Management partners in relevant functions, businessunitsor regions, cascadingappropriate information & campaigns.
Stakeholder Engagement & Enablement
Identify,mapand engage key stakeholdersrequiredto execute the global change strategy
Successrequiresinfluencing without authority across global Sales, Marketing, IT, Operations,HRand Compliance teams.
Create and run a change champion network (regional super users, BU advocates) to localize rollout, accelerate feedback loops, and reinforce adoption.
Partner with Sales Enablement, Sales Intelligence,andCommercial Technologyleaders and teamsto ensure training, reinforcement, and manager coaching motions support the desired behavior change.
Equip frontline leaders with manager-ready tools (e.g.,toolkits, coaching guides, FAQs, objection handling, reinforcement cadences) to sustain adoption.
Work closely withBDE Excellence and othercross functional partnersto ensure integrated strategies are executed flawlessly across Businesses / Regions.
Qualifications
8+ years of progressive experience in change management, communications, transformation enablement, or related roles within complex, global organizations.
Proventrack recordleading global change programs with measurable adoption outcomes across enterprise technology/process implementations.
Demonstratedexpertisein change frameworks and practices, stakeholder management, readiness, and reinforcement.
Exceptional executive communication skills: clear, direct, and concise in both written and verbal formats.
Strong ability to translate complex process/technology changes into simple, actionable messaging tailored to different audiences.
Experience partnering withSales, Marketing,Sales Ops/RevOps,SalesEnablement, Analytics, and IT teams to driveadoptionof commercial tools and processes.
Experienceoperatingin regulated environments with sensitivity to privacy/security and governance expectations (e.g., GDPR/HIPAA considerations).
Education: Bachelor's degreerequired; advanced degree preferred.
Change management credential(s)from a recognized organization (e.g., PROSCI,ACMP, Kotter)
Desired Skills and Experience
Experience supporting commercial transformations involving CRM (e.g., Salesforce), CPQ, analytics/BI,data infrastructure,and/or workflow tools.
Experience working with and or directly supporting commercial teams.
Familiarity with adoption measurement approaches (usage telemetry,proficiencyassessments, sentiment analysis, change saturation).
Experiencebuilding changechampion networks and manager enablement programs for global sales audiences.
Global experience working across cultures/time zones; experience living abroad is a plus.
Strong facilitation skills for executive forums, workshops, and cross-functional working sessions.
Willingness to travel domestically and internationally asrequired, up to 50%
Leadership Attributes
Strategic problem solver with a growth mindset and passion for flawless execution.?
Entrepreneurial attitude with the ability to drive?new programs?and initiatives with limited direction.?
Dynamic and engaging presence with the ability to build trust, motivate others, and?operate?with strong personal integrity?
Clear, concise executive communicator, both verbal and written.?
High adaptability and comfort with ambiguity; energized by change and able to quickly ramp up in new areas?
High accountability and ownership; delivers on commitments and acts with integrity?
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable and learn and improve every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization's investment in BD University, you will continually level up your tech skills and expertise.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
At BD, we are committed to supporting our associates' well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
At BD, we are committed to supporting our associates' well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
Annual Bonus
Potential Discretionary LTI Bonus
Health and Well-being Benefits
Medical coverage
Health Savings Accounts
Flexible Spending Accounts
Dental coverage
Vision coverage
Hospital Care Insurance
Critical Illness Insurance
Accidental Injury Insurance
Life and AD&D insurance
Short-term disability coverage
Long-term disability insurance
Long-term care with life insurance
Other Well-being Resources
Anxiety management program
Wellness incentives
Sleep improvement program
Diabetes management program
Virtual physical therapy
Emotional/mental health support programs
Weight management programs
Gastrointestinal health program
Substance use management program
Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
Retirement and Financial Well-being
BD 401(k) Plan
BD Deferred Compensation and Restoration Plan
529 College Savings Plan
Financial counseling
Baxter Credit Union (BCU)
Daily Pay
College financial aid and application guidance
Life Balance Programs
Paid time off (PTO), including all required State leaves
Educational assistance/tuition reimbursement
MetLife Legal Plan
Group auto and home insurance
Pet insurance
Commuter benefits
Discounts on products and services
Academic Achievement Scholarship
Service Recognition Awards
Employer matching donation
Workplace accommodations
Other Life Balance Programs
Adoption assistance
Backup day care and eldercare
Support for neurodivergent adults, children, and caregivers
Caregiving assistance for elderly and special needs individuals
Employee Assistance Program (EAP)
Paid Parental Leave
Support for fertility, birthing, postpartum, and age-related hormonal changes
Leave Programs
Bereavement leaves
Military leave
Personal leave
Family and Medical Leave (FML)
Jury and Witness Duty Leave
Required Skills
Optional Skills
.
Primary Work Location
USA NJ - Franklin Lakes
Additional Locations
Work Shift
At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You (https://jobs.bd.com/en/our-commitment-to-you) .
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
