Service Desk Technician

Latitude Inc • Millersville, MD • 1h ago

As a Field Help Desk Technician, playing a pivotal role in ensuring seamless IT support. In this dynamic position, you'll spend 75% of your time at a key customer site, delivering top-notch help desk and deskside assistance. Your expertise will be instrumental in resolving user issues, troubleshooting hardware and software problems, and maintaining a positive user experience.

Responsibilities

Provide first-level support, responding to and resolving user-reported issues promptly and efficiently.
Offer deskside assistance at the customer's location, addressing hardware and software problems to ensure uninterrupted workflow.
Collaborate with end-users to troubleshoot and diagnose technical problems, guiding them through effective problem resolution.
Log, track, and prioritize service desk tickets in a timely manner, maintaining accurate records of issue resolution and escalation processes.
Conduct routine maintenance activities, including system updates, patches, and software installations to enhance overall system performance.
Act as a liaison between end-users and Tier 2 support teams, ensuring smooth communication and quick resolution of complex issues.

Requirements

Professional IT Certifications (at least one), such as: MCP, CompTIA Network+, ITIL v4 Foundations preferred.
2+ years of help desk or service desk experience
Demonstrated expertise in Microsoft 365 applications, including proficiency in troubleshooting and configuring Outlook, Word, Excel, and Teams for optimal user experience.
Solid understanding of Windows desktop operating systems, with the ability to troubleshoot and resolve hardware and software issues efficiently.

$50,000 - $60,000 a year

Similar Jobs

Configuration Manager

Latitude Inc • Bethesda, MD • 1h ago

Management & Administrative

The successful candidate will play a critical role in maintaining the integrity, reliability, and performance of critical systems, utilizing tools such as Azure DevOps to streamline processes and ensure compliance with o...

1h ago

Go to Apply

EHS Manager

Latitude Inc • Linthicum Heights, MD • 1h ago

Management & Administrative

The Site EHS Manager develops, implements, and monitors company environmental health and safety (EH&S) programs and policies to ensure compliance with federal, state, and local environmental, health, and safety regul...

1h ago

Go to Apply

Account Manager II - PUB SEC

Lumen • Annapolis, MD • 2h ago

Management & Administrative

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up...

2h ago

Go to Apply

Application Engineer - Data Management

CACI International • Linthicum Heights, MD • 13h ago

Management & Administrative

Job Title: Application Engineer - Data Management Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required:...

13h ago

Go to Apply

Information Systems Security Officer - TS/SCI w/Poly

General Dynamics Information Technology • Annapolis Junction, MD • 13h ago

Management & Administrative

Req ID: RQ215808 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Cyber and IT Risk Management Skills: Information Security,Net...

13h ago

Go to Apply

Help Desk Specialist

CACI International • Fort Meade, MD • 13h ago

Management & Administrative

Job Title: Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Trav...

13h ago

Go to Apply

Event Manager, Industry Trade Events

American Express Global Business Travel • Washington, DC • 13h ago

Management & Administrative

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive...

13h ago

Go to Apply

Application Engineer - Data Management

CACI International • Linthicum Heights, MD • 13h ago

Management & Administrative

13h ago

Go to Apply

Event Manager, Industry Trade Events

American Express Global Business Travel • Annapolis, MD • 13h ago

Management & Administrative

13h ago

Go to Apply

Senior Manager

Cognizant • Washington, DC • 13h ago

Management & Administrative

Senior Manager- Complex Claims Division (remote) This remote position is open to any qualified candidate living in the United States. Cognizant is seeking a dynamic Senior Manager to support the leadership of our Complex...

13h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.