Join a team where your precision and ownership keep homeowners on track and build trust with every payment. You will grow your career while sharpening finance, operations, and problem-solving skills in a supportive, collaborative environment. You will gain exposure to complex escrow and payment operations and cross-functional projects that expand your impact. Be part of a culture that values learning, mobility, and your voice. Your work will help deliver reliable solutions for our customers every day.
Job Summary
As a Loan Servicing Specialist IV in the Cash Department, you ensure timely escrow disbursements, accurate mortgage payment processing, and precise account management. You bring a quality-first mindset to reconciliations and documentation while communicating clearly with customers and partners. You contribute to a high-performing team that prioritizes accuracy, service, and operational excellence. You will help identify issues early, surface risks, and drive continuous improvements that make processes simpler and more reliable.
You will work closely with colleagues in operations, finance, and technology to resolve exceptions, improve controls, and enhance customer outcomes. You will use loan servicing tools and Microsoft Excel to analyze accounts, validate data, and generate reporting that informs decisions. You will help uphold regulatory and policy standards while meeting daily production goals and deadlines. This role rewards curiosity, ownership, and a commitment to doing things right the first time.
Job Responsibilities
Disburse escrow payments and process mortgage payments in accordance with policies and procedures.
Perform escrow analysis and reconcile accounts to ensure accuracy and compliance.
Review, research, and resolve payment exceptions, discrepancies, and unapplied funds.
Maintain complete, auditable records and documentation for all transactions.
Communicate clearly with customers, internal partners, and external parties in writing and verbally.
Utilize loan servicing systems and Microsoft Excel to manage accounts and produce reports.
Monitor key deadlines to ensure on-time disbursements and prevent penalties or shortages.
Collaborate with cross-functional teams to troubleshoot issues and improve processes.
Identify control gaps, propose solutions, and escalate risks promptly to leadership.
Adhere to regulatory, policy, and quality standards across all work activities.
Support related cash management and receivables activities as needed.
Required Qualifications, Capabilities, and Skills
3 years of experience in loan operations, accounts receivable, escrow analysis, or a related financial services role.
Proficiency with Microsoft Excel and experience with loan servicing software.
Accounting experience with reconciliations and ledger entries.
Strong attention to detail and organizational skills with a focus on accuracy.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively within a team environment.
Experience operating in a fast-paced, deadline-driven setting.
Proven problem-solving skills and ability to manage multiple priorities.
High level of integrity, discretion, and professionalism.
Preferred Qualifications, Capabilities, and Skills
Bachelor's degree in finance, business administration, or a related field.
Knowledge of mortgage servicing and escrow processes, including applicable regulatory requirements.
Experience leading or contributing to process improvement initiatives.
Customer service experience within financial services.
Experience handling sensitive and confidential matters with sound judgment.
Advanced Excel skills, such as pivot tables, lookups, and reconciliations.
Exposure to metrics reporting and continuous improvement methodologies.
Required or Additional Information
Visa sponsorship is not available for this position.
Work schedules will be full-time in office, on a 40-hour per week schedule.
FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
