Information Technology Generalist Administrator 1
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Information Technology Generalist Administrator 1
Salary
$77,379.00 - $117,497.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2026-40080-01544
Department
Executive Offices
Division
EX OA Entrprs Tchlgy Srvs Off
Opening Date
02/26/2026
Closing Date
3/11/2026 11:59 PM Eastern
Job Code
01544
Position Number
00040137
Union
Non Union
Bargaining Unit
A3
Pay Group
ST09
Bureau / Division Code
00812800
Bureau / Division
Enterprise Technology Services Office
Worksite Address
175 Hersheypark Drive
City
Hershey, Pennsylvania
Zip Code
17033
Contact Name
Matthew Zyroll
Contact Phone
717.836.3503
Contact Email
mzyroll@pa.gov
Description
Benefits
Questions
THE POSITION
Do you thrive in a fast-paced environment, enjoy a wide variety of technical work, and take pride in delivering high-quality customer service? The Public Safety Delivery Center is hiring a motivated IT professional to join Technology Services and support the applications and services used by Pennsylvania State Police staff and members. If you like working with new and emerging technologies and pushing beyond the status quo, this role is for you.
DESCRIPTION OF WORK
This position provides advanced technical support for highly complex, mission-critical technology systems at the Pennsylvania State Police (PSP) Academy Complex and is assigned to the Enterprise Technology Services Office. The incumbent works independently to ensure the secure, reliable, and efficient operation of IT systems across multiple academy facilities, including the Marquee Building, Procurement and Supply, Bureau of Emergency and Special Operations, stables, kennels, garages, museum, gym, and indoor and outdoor shooting ranges. The role requires a strong understanding of enterprise IT policies and initiatives, along with the execution of required compliance actions. The incumbent collaborates with end users, IT groups, and vendors to troubleshoot and resolve technical issues. Work assignments are provided by IT management and local business representatives, with clearly defined objectives and completion timelines.
Additional duties:
Serve as the primary enterprise-level point of contact (POC) for academy business areas regarding IT strategy, projects, and initiatives
Lead the architectural planning, installation, configuration, optimization, and lifecycle management of hardware and software
Lead IT planning and procurement activities
Manage vendor relationships and third-party service providers
Provide technical expertise for special projects as directed
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00040137) .
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
Variations to work hours required due to overtime.
Telework: You will not have the option to telework in this position.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Information Technology Generalist 2, Applications Developer 2, Database Analyst, Information Security Specialist 1, or Network Specialist 2;or
Five years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services;or
Three years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate's degree in any information technology field;or
One year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field;or
An equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Legal Requirement:
You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Do you have one or more years of experience as an Information Technology Generalist 2 while employed by the Commonwealth of Pennsylvania?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
03
Do you have one or more years of experience as an Applications Developer 2 while employed by the Commonwealth of Pennsylvania?
Yes
No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
05
Do you have one or more years of experience as a Database Analyst while employed by the Commonwealth of Pennsylvania?
Yes
No
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
07
Do you have one or more years of experience as an Information Security Specialist 1 while employed by the Commonwealth of Pennsylvania?
Yes
No
08
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
09
Do you have one or more years of experience as a Network Specialist 2 while employed by the Commonwealth of Pennsylvania?
Yes
No
10
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
11
How many years of full-time technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services do you possess?
2 or more years
1 to less than 2 years
Less than 1 year
No experience
12
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
13
Do you possess any graduate education in an Information Technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org ("www.naces.org"target=_blank") and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Yes
No
14
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
15
WORK BEHAVIOR 1 - INSTALLING/TESTING HARDWARE AND SOFTWARE
Installs, configures, tests, and maintains network hardware and software, including routers, switches, firewalls, and cabling, using industry-standard tools to verify performance and troubleshoot issues. Evaluates and applies updates, patches, and service packs to ensure systems remain secure, stable, and up to date.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience DEVELOPING and INSTALLING network hardware and software. I was responsible for TESTING the hardware and software to identify and resolve any network issues.
B. I have experience INSTALLING pre-designed network hardware and software. I was responsible for TESTING the hardware and software to identify and resolve any network issues.
C. I was responsible for TESTING hardware and software to identify and resolve any network issues.
D. I have successfully completed college-level coursework related to computer networks, installing and configuring networks, or network infrastructure.
E. I have NO experience or coursework related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to developing, installing, and testing hardware and software
Your level of responsibility
17
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
18
WORK BEHAVIOR 2 - NETWORK MONITORING AND OPTIMIZATION
Monitors network communications and capacity to ensure availability, identify malfunctions, and monitor performance. Uses the data collected to assist in planning for future network needs using various network management tools. Optimizes the network to ensure maximum efficiency based on the data.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience monitoring and evaluating network communications. I was RESPONSIBLE FOR OPTIMIZING the network to ensure maximum efficiency based on the data collected.
B. I have experience monitoring and evaluating network communications. I PROVIDED THE DATA I collected to someone else who optimized the network to ensure maximum efficiency.
C. I have successfully completed college-level coursework related to network monitoring, network optimization, or network management and control.
D. I have NO experience or coursework related to this work behavior.
19
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to network monitoring and optimization
Your level of responsibility
20
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
21
WORK BEHAVIOR 3 - WRITTEN COMMUNICATION
Writes technical or narrative documents such as status reports, implementation plans, testing script materials, and user acceptance documents and plans, which identify progress or deviations from objectives. Authors narrative and analytical reports that convey application effectiveness in meeting business requirements.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience writing reports or other documents which included recommendations for changes or action
B. I have experience writing reports or other documents to provide information, but they did NOT include recommendations for changes or action.
C. I have experience drafting reports or other documents. Someone else was responsible for reviewing and finalizing the documents.
D. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
E. I have NO experience or coursework related to this work behavior.
22
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The @type(s) of documents you wrote or drafted
The purpose of the documents (i.e. to recommend changes or actions, provide information, etc.)
Your level of responsibility
23
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
24
WORK BEHAVIOR 4 - INCIDENT MANAGEMENT
Identifies information technology incidents and problems, including those impacting audio/video conferencing services, and establishes severity levels to ensure appropriate response and resolution. Manages all phases of incident management (identification, containment, remediation, and post-incident review) by coordinating with responsible information technology teams and implementing a timely, effective response to minimize service impact and improve overall service quality.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience IDENTIFYING information technology incidents and problems. I was responsible for MANAGING all phases of an incident response by coordinating with responsible parties and implementing timely, effective actions across all involved areas.
B. I have experience MANAGING all phases of an incident response by coordinating with responsible parties and implementing timely, effective actions across all involved areas. SOMEONE ELSE initially identified the incident or problem.
C. I have experience managing an incident response in a specific area or phase but was NOT responsible for coordinating or implementing across all involved areas.
D. I have successfully completed college-level coursework related to incident management.
E. I have NO experience or coursework related to this work behavior.
25
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
Your experience identifying information technology incidents and problems
Your experience managing an incident response by coordinating with responsible parties and implementing timely, effective actions
The @types of incidents you managed and level of responsibility
26
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
27
WORK BEHAVIOR 5 - SECURITY
Establishes network standards to ensure adherence with security policies and recommends changes as needed. Determines the access control methods and standards for various equipment such as firewalls, switches, routers, or other communication hardware to support the security of the network. Researches current security solutions and informs management of emerging technologies.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience DETERMINING access control methods and standards for security in a network environment. I was RESPONSIBLE FOR RESEARCHING security solutions and the potential impacts regarding network security.
B. I have experience RESEARCHING security solutions and the potential impacts regarding network security. I PROVIDED RECOMMENDATIONS, but someone else determined the access control methods and standards for security in a network environment.
C. I have successfully completed college-level coursework related to network security.
D. I have NO experience or coursework related to this work behavior.
28
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to determining access control methods and standards for security in a network environment
Your experience researching security solutions and the potential impacts regarding network security
Your level of responsibility
29
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
30
WORK BEHAVIOR 6 - TECHNICAL ASSISTANCE
Provides guidance and technical expertise to users, managers, and other IT professionals in planning, design, implementation, operation, security, and quality assurance to ensure reliable, high-quality services. Utilizes customer service skills when dealing with adversarial situations.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience providing technical expertise to individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions AND resolving issues or complaints.
B. I have experience providing technical expertise to individuals and utilizing customer service skills to understand concerns and explain relevant information. I was responsible for answering general questions BUT referred issues or complaints to someone else for resolution.
C. I have successfully completed college-level coursework related to public speaking, public relations, or education.
D. I have NO experience or coursework related to this work behavior.
31
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
Your experience answering general questions or resolving issues or complaints
Your level of responsibility
32
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
33
WORK BEHAVIOR 7 - AUDIO-VISUAL CONFERENCE ROOMS
Designs, implements, and supports audio/video conference room configurations to ensure reliable service delivery. Manages and maintains all required audio/video equipment, implementing room changes or technology upgrades as needed to meet customer and operational requirements. Documents all audio/video support processes and manages resources to ensure capacity, availability, and scheduling needs are met. Continuously identifies and implements improvements to enhance audio/video conferencing services.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience designing audio/visual conference room configurations. I was responsible for identifying improvements to enhance audio/visual conferencing services.
B. I have experience implementing audio/visual conference room configurations which were designed by someone else. I managed and maintained audio/video equipment and implemented room changes or technology upgrades as needed to meet customer and operational requirements.
C. I have successfully completed college-level coursework audio/visual production.
D. I have NO experience or coursework related to this work behavior.
34
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to audio/visual conference room configurations, including if you designed or implemented audio/visual configurations
Your level of responsibility
35
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
