Operations Specialist

Aston Carter • West Des Moines, IA • 4h ago

Description

The New Business Transfer Follow-Up role makes outbound calls to external transfer companies to obtain the status of funds for new business cases. This position requires accuracy in documentation, effective communication, and the ability to work independently while meeting daily productivity and quality expectations.

Key Responsibilities

Make outbound status calls to carriers/transfer companies and clearly communicate next steps.

Document call outcomes accurately and efficiently in required systems.

Navigate multiple systems and follow established procedures and job aids.

Follow up on outstanding information and request missing items as needed.

Proactively communicate issues, trends, or improvement opportunities to management.

Participate in team problem-solving, process improvement, and cross-training.

Adapt to workflow changes and manage time effectively to maintain steady productivity.

Qualifications

High school diploma or equivalent required.

1+ years of work experience preferred.

Ability to work independently, stay focused, and meet daily metrics in a fast-paced environment.

Strong attention to detail and comfort working across multiple systems.

Clear verbal and written communication skills, including the ability to escalate issues appropriately.

Strong interpersonal skills and willingness to learn new tasks and processes.

Strong interpersonal skills and comfort collaborating with management and peers.

Job Type & Location

This is a Contract position based out of West Des Moines, IA.

Pay and Benefits

The pay range for this position is $19.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in West Des Moines,IA.

Application Deadline

This position is anticipated to close on Mar 7, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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