Job Title
Senior Operations Manager
Job Description Summary
The Senior Operations Manager will manage direct activities for the delivery of engineering & operations and asset planning, maintenance and repair for the South/ Southeast Region with accountability for the overall delivery of operational management, including engineering services, projects, critical work, energy management, sustainability initiatives, and environmental health & safety. Responsibilities also include MSA compliance, adherence to business plan, budgetary control, capital planning, client standards and oversight of the daily operational management and activities associated with the region.
Job Description
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Lead coordination, delivery and quality assurance of all C&W account services and adherence to the client's real estate engineering standards of performance and needs.
Complete understanding of client O&M standards by initiating and adhering to audit & control systems to ensure statutory, policy and contractual commitments are satisfied.
Ensure customer focus within all areas of operational activities and maintain effective relationships with key client stakeholders.
Develop and maintain relationships with facility team leaders driving the operational and strategic goals.
Manage the client's assets in the most profitable and/or cost-effective manner and consistent with the management contract and account plan for each property.
Develop and maintain technical proficiency, industry knowledge, and communication skills to provide timely information on all property-specific issues as well as keeping the client informed of important developments and trends in the property and facility management industry.
Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals.
Engineering Services
Oversee region day-to-day engineering operations to ensure safe, efficient, and reliable facility and infrastructure performance, including HVAC, electrical, plumbing, life safety systems, and building automation.
Ensure compliance with client O&M standards, manage internal and external audits.
Manage the CMMS to plan, prioritize, schedule, and track corrective, preventive, and predictive maintenance activities. Create incident (RESINC) and problem tickets to ensure compliance and tracking.
Utilize CMMS data to identify trends, root causes, and opportunities for continuous improvement in maintenance and engineering operations.
Ensure accuracy, completeness, and timeliness of CMMS data, including work orders and asset records.
Coordinate engineering projects including maintenance, improvements, and capital projects.
Manage internal engineering teams and external contractors, consultants, and service providers.
Assure implementation of client defined operational standards and best practices.
Develop site specific maintenance and operating procedures that incorporate detailed safety, vendor and operational requirements. Monitor asset performance and lifecycle management to optimize reliability and cost.
Critical Work
Execute and supervise site engineering team for all critical maintenance and projects, including annual, semi preventative maintenance of all MEP critical equipment including Uninterruptible Power Supply (UPS), generator, and HVAC.
Develop and maintain a 12-month strategic calendar for all annual, semi and quarterly maintenance, including key dates (freeze, holiday) and a look ahead progress status for request for change, methods of procedure, and work permits.
Develop and maintain primary schedules for preventive maintenance, corrective repairs, capital projects, and critical system outages. Coordinate with internal teams, property management, and clients to minimize operational disruptions during outages or intrusive work. Track work progress, dependencies, and timelines using CMMS or other scheduling tools. Forecast resource needs and allocate labor efficiently.
Manage all operating and project requests for change, including weekly status tracking, vendor availability, operational team coverage (after hours, weekend supervision).
Lead the creation, review, and approval process for all Method of Procedure (MOP) and SOP documentation related to critical MEP activities. Ensure MOPs include clear isolation points, step-by-step procedures, risk assessments, contingency plans, and rollback methods. Coordinate with engineering teams, on-site technicians, and clients to validate sequence of operations. Conduct pre-task meetings and ensure all stakeholders are aligned prior to work execution. Monitor work in the field to confirm adherence to the approved MOP.
Manage building transitions on / off utility and generator power.
Manage critical vendor work, ensuring site restoration and business as usual (BAU).
Lead and coordinate escalations, from initiation to resolution.
Manage stakeholder coordination, including Facilities Management, IT, Asset Management, and Project teams. Build and communicate on all business impacting events.
Manage and ensure response and report tracking of all building management critical alarms.
Energy Management
Assist with energy management & sustainability strategies to reduce consumption and operational costs.
Ensure compliance with energy regulations, sustainability standards, and internal policies.
Sustainability
Collaborate with cross-functional teams to integrate sustainability into operations and capital planning.
Track and report sustainability metrics and key performance indicators.
Environmental Health & Safety
Ensure compliance with all applicable EH&S laws, regulations, and organizational policies, promote a strong safety culture through leadership, communication, and accountability.
Support and where appropriate lead risk assessments, safety audits, and incident investigations; implement corrective actions.
Promote a strong safety culture through leadership, communication, and accountability.
Coordinate with C&W EH&S, regulatory agencies, and auditors as required.
Financial & Contract Management
Approve expenditures in accordance with financial policies and delegated authority.
Support long-term financial planning and resource allocation.
Develop financial plans and specific goals for cost control/reduction and ensure that these goals are met or exceeded.
Monitor vendor performance and manage key contract relationships. Evaluate vendor proposals, scopes of work, and service deliverables to ensure alignment with engineering standards and facility requirements.
Participate, facilitate and negotiate service contracts with outside vendors to achieve balance between performance and cost in compliance with C&W's values, standards and guidelines for business conduct.
Oversee and enforce compliance with site policies, safety protocols, and access procedures.
Conduct performance reviews and maintain a preferred vendor list to support quality and continuity.
Reporting & Compliance
Ensure regulatory compliance and effective management of risk and liability for both C&W and client.
Ensure SLA's & KPI's are achieved and aligned with client MSA.
Manage and ensure response and report tracking of all building management alarms (critical and other).
Develop, maintain, and analyze CMMS reports and dashboards related to work orders, preventive maintenance compliance, asset performance, backlog, labor utilization (including overtime management), and downtime.
Ensure compliance with internal controls, policies, and external regulatory requirements through accurate documentation and reporting.
Maintain records and documentation required for audits, inspections, and certifications.
Support regulatory inspections and third-party audits; address findings and implement corrective actions.
Present technical information clearly, ensuring clients understand risks, alternatives, and contingency measures.
Maintain accurate records of approvals, revisions, and project documentation.
Training
Identify training needs for engineering, operations, and EH&S personnel.
Develop and oversee technical, safety, and compliance training programs.
Ensure required certifications, licenses, and training records are maintained and current.
Develop, mentor and coach staff to achieve organizational sustainability and career growth.
KEY COMPETENCIES
Communication Proficiency (oral and written)
Technical Proficiency
Process Owner
Problem Solving/Analysis
Organization
Customer Focus
Multi-Tasking
Leadership
Vendor Management
Financial Management
Team Orientation
IMPORTANT EDUCATION
Bachelor's Degree in Engineering, Facilities Management, Corporate Real Estate, or Project Management, required.
Associate's Degree or Trade School Certification in Electrical, Mechanical, HVAC, or MEP disciplines with relevant experience, acceptable alternative.
Master's Degree in Engineering, preferred.
IMPORTANT EXPERIENCE
Minimum of 10 years of commercial high-rise, campus environment, and/or facility management experience with at least 6 years in critical system environments.
Broad commercial real estate and financial background with relevant experience with expertise in all facets of facility/property operation and management, critical systems, people management, vendor management, and capital planning
Project/construction management experience desired.
Experience with human resource and performance management processes
CMMS/Work Order Management experience
ADDITIONAL ELIGIBILITY QUALIFICATIONS
In-depth understanding of the client's objectives as well as a broad knowledge of the real estate life cycle
Professional Engineer License (PE) Certified Facility Manager (CFM), Facilities Management Association (FMA), Certified Property Manager (CPM), Real Property Administrator (RPA), Leadership in Energy and Environmental Design Accredited Professional (LEED AP) designation preferred.
Strong discipline of fiscal management including financial tracking, budgeting, and forecasting.
Knowledge of Financial Systems (Yardi a plus)
Proficient in understanding management agreements and contract language
Ability to develop and maintain a client focused, partnering and consultative approach.
Proficient in anticipating client needs, thinking strategically, solutions focused and be both initiative-taking and reactive as the situation and circumstances dictate.
Ability to identify service delivery and portfolio management improvement opportunities and keen on developing recommendations that highlight the value added benefits of the outsourcing partnership.
Ability to read and understand construction specifications and blueprints.
Skilled in Building Management Systems maintenance and monitoring
Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint)
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job @type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 119,000.00 - $140,000.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any @type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.
INCO: "Cushman & Wakefield"
