Edge Operations A Manager (IT STATEWIDE MANAGER 3)
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Edge Operations A Manager (IT STATEWIDE MANAGER 3)
Salary
$5,845.00 - $10,521.00 Monthly
Location
Baton Rouge, LA
Job Type
Promotion
Job Number
OTS 022526H ERG
Department
Division of Administration-Office of Technology Services
Opening Date
02/25/2026
Closing Date
3/4/2026 11:59 PM Central
Description
Benefits
Questions
About this Job
The Division of Administration/Office of Technology Services has a vacancy. This job title has an assigned pay grade of TS-317. This position is located in the Network Communicaiton Services Section. Req. 217042
The Office of Technology Services (OTS) aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within the Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering skilled and professional staff.
This position is part of the Edge Operations team within the Office of Technology Services (OTS) - Network Communication Services. It serves as one of two technical managers responsible for directing highly complex network and voice infrastructure support within a designated geographic region. This critical role provides leadership and direct supervision over engineering and field personnel who support the operation, deployment, and maintenance of network infrastructure, hosted voice platforms, and legacy telephony services at state agency offices. The incumbent is expected to ensure timely service delivery, resolve incidents efficiently, manage project execution, and maintain accurate service inventories and billing data. The manager works closely with other NCS teams, EUC, and vendor partners. Responsibilities also include participating in change management processes, procurement planning, budgeting, and the development of operational policies and procedures.
The Division of Administration is the state government's management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:
Overseeing the state's capital construction program
Working to provide state and federal grants for community development
Development of the state budget
Providing technology services
Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes
Minimum Qualifications
Seven years of experience in information technology or administrative services; OR
Six years of full-time work experience in any field plus five years of experience in information technology or administrative services; OR
An associate's degree in information technology plus five years of experience in information technology or administrative services; OR
A bachelor's degree plus five years of experience in information technology or administrative services; OR
A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology or administrative services; OR
A master's degree plus four years of experience in information technology or administrative services.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=175120) .
Job Duties and Other Information
Job Duties:
Manages Regional Network and Voice Operations
-Manages technical personnel responsible for supporting highly complex edge network and voice infrastructure at agency offices.
-Manages personnel assignments and workload distribution across agency service requests, incident response, MAC deployments, and project work, ensuring effective staffing across both network and voice operations.
-Assigns service priorities, defines areas of responsibility, dispatches technicians, and approves maintenance schedules.
-Monitors regional workload trends and validates inventory and billing records to support operational reporting, forecasting, and accountability.
-Determines and arranges for adequate technical training and support tools.
-Oversees regional administrative functions including leave approvals, performance evaluations, and property inventory management, in alignment with agency policies and staffing plans.
-Ensures that all project documentation is completed thoroughly and in a timely manner.
Provides Technical Leadership and Escalated Support
-Provides technical leadership and escalated support for highly complex incidents involving network or voice infrastructure across OTS-managed user locations statewide.
-Oversees service restoration activities performed by technical staff, ensuring appropriate resolution steps such as configuration updates, equipment replacement, or cabling repair are implemented effectively. Maintains oversight of communications with affected agency contacts and Agency Relationship Managers (ARMs) throughout the resolution process.
-Engages vendor resources when issues exceed internal expertise and works in close coordination with the NOC to identify anomalies and take proactive measures to prevent service disruptions.
-Coordinates with other OTS operational groups to assist in service restoration and ensures all trouble ticket and billing information is accurately updated.
-Provides oversight and direction for the execution of highly complex network projects, service provisioning, and maintenance efforts, ensuring that assigned staff adhere to established timelines, technical standards, and procedural requirements.
-Performs hardware and software upgrades, architecture or design changes, legacy system consolidations, and the implementation of new technologies and services.
-Collaborates and cross-trains with Network Architects on configuration designs, and synchronizes knowledge sharing across OTS teams including the NOC, End User Computing (EUC), Data Center Operations (DCO) and other NCS teams.
-Participates in Core/Data Center project planning and incident response activities; provides subject matter expertise to assess the impact of core-level network changes on edge services, and documents related adjustments to regional support procedures.
Architecture, Standards, and Emerging Technologies
-Participates in the development and application of network and voice design strategies, deployment playbooks, and statewide configuration standards in coordination with senior architects and central engineering teams.
-Documents field implementation practices and contributes to design and architecture reviews.
Emergency and Disaster Response Support
-Manages essential personnel providing voice and network support during declared emergencies and disasters.
-Contributes to the development and testing of disaster recovery plans and procedures for core and data center infrastructure.
-Provides operational support for agency Emergency Support Functions (ESFs) to ensure continuity.
-Coordinates disaster recovery activities with other teams and stakeholders.
Participates in Operational Policy and Procedure Development
-Contributes to the ongoing refinement of internal operational policies such as maintenance standards, change control, deployment practices, documentation workflows, and service quality protocols.
-Participates in the development of organizational processes and procedures, including the service order process, change management protocols, significant outage procedures, and on-call policies.
Supports Procurement and Budget Planning
-Leads or participates in the selection of network and voice hardware, software, and services.
-Assists in the development of Invitations to Bid (ITBs) and Requests for Proposals (RFPs) and makes recommendations for purchases based on technical suitability and operational needs.
-Supports line of service rate development and prepares annual budget estimates for equipment, software, and services required to maintain effective operations.
-Serves as a LaCarte purchasing card (P-card) holder or approver, with full responsibility for adhering to all relevant procurement policies and procedures.
Research and Professional Development
-Engages in on-the-job training and instruction to build expertise in advanced and complex communications technologies.
-Performs independent research on emerging technologies for statewide applicability and provides findings to management in support of long-term planning.
-Develops and maintains in-depth knowledge of current and emerging communications technologies relevant to OTS's enterprise network infrastructure.
Performs Other Duties as Assigned
-Performs special projects, technical analysis, studies, and planning assignments as directed by OTS leadership.
Position-Specific Details:
Appointment Type: This vacancy will be filled bypromotion of a current permanent status Office of Technology Services employee. A permanent status employee may be required to serve a new probationary period in lieu of promotion.
Louisiana is a "State as a Model Employer" for People with Disabilities.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. You must describe your actual Job Duties, as you will not be qualified based on Job Title alone. Job Duties cannot be added at a later time; w ork experience left off your electronic application is not eligible to receive credit.
Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system.
For further information about this posting, please contact:
Erica R. Gay
HR Specialist
Division of Administration/Office of Human Resources
Email: Erica.Gay@la.gov
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave- Up to six weeks paid parental leave
More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave - State employees receive the following paid holidays each year:
New Year's Day
Martin Luther King, Jr. Day,
Mardi Gras,
Good Friday,
Memorial Day,
Independence Day,
Labor Day,
Veteran's Day,
Thanksgiving Day and Christmas Day.
*** Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the @type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\Retirement\System.mp4) to give you more detailed information about their system
Teacher's Retirement System of Louisiana (www.trsl.org),
Louisiana School Employees Retirement System (www.lsers.net), among others
01
Are you a current permanent Office of Technology Services employee?
Yes
No
02
Describe your experience managing engineering or technical staff responsible for supporting network and/or voice infrastructure across multiple locations or regions.
03
Explain your experience providing technical leadership for both data networking and voice/telephony environments (e.g., VoIP, hosted voice, or legacy systems). Include examples of technologies supported and how you ensured service reliability.
04
Describe your experience leading or supporting complex network or communications projects from planning through implementation.
05
Describe your experience participating in or leading change management, maintenance planning, or operational policy development.
06
Describe your experience developing, applying, or enforcing technical standards, procedures, or documentation requirements for network or communications systems.
07
Describe how you have identified training needs, developed technical skills, or mentored staff in a technical operations environment.
08
Identify the network and voice technologies you have directly supported or overseen in an enterprise or government environment. Examples may include LAN/WAN, SD-WAN, routing and switching, firewalls, hosted VoIP platforms, or legacy telephony systems.
Required Question
Employer
State of Louisiana
Address
For agency contact information, please refer to
the supplemental information above.
Louisiana State Civil Service, Louisiana, 70802
Phone
(866) 783-5462
Website
http://agency.governmentjobs.com/louisiana/default.cfm
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