Customer Service Representative

Robert Half • Cleveland, NC • 4h ago

Description

We are looking for a compassionate and detail-oriented Customer Service Representative to join our team in Cleveland, North Carolina. In this Contract to permanent position, you will provide exceptional support to customers, ensuring their needs are met with care and efficiency. This role requires strong communication skills, technical aptitude, and the ability to handle a high volume of interactions while maintaining professionalism.

This is a PART-TIME position, with the following hours:

Sunday 12pm-6pm

M 9am-7pm

W 9am-7pm

F 9am-1pm

Responsibilities:

Assist customers in navigating the website and completing necessary steps.

Schedule appointments with customers and guide them through the process of placing deposits for puppies.

Handle 25-50 calls and texts daily, with increased volume during holidays.

Provide clear instructions and support for completing applications without focusing on financial details.

Capture and share photos of dogs to enhance customer interactions.

Utilize software platforms such as WooCommerce and RingCentral to manage communications effectively.

Respond promptly to inquiries, ensuring thorough follow-up and resolution.

Work both onsite and remotely, adapting to varying schedules and tasks.

Maintain empathy and professionalism in all customer interactions.

Multitask effectively to manage multiple priorities and deliver excellent service.

Requirements - Experience in a call center or customer service role.

Proficiency in managing inbound and outbound calls.

Strong communication skills, both written and verbal.

Familiarity with order entry processes and technical systems.

Ability to provide empathetic and patient assistance to customers.

Quick learner with the ability to navigate technology efficiently.

Effective multitasking skills to handle various responsibilities.

Availability to work flexible hours, including remote and onsite shifts. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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