Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Global Services Group (GSG) provides American Express' renowned brand of customer service to consumers, merchants, and corporations.
The LFO Manager role, a role within the Global Servicing Group Finance Organization will provide comprehensive financial support within GSG, with a focus on decision support analytics. The primary focus of this role will be supporting financial and operational strategic decisions for the GSG's Credit & Collections organizations, which are responsible for the full range of early and late stage collection efforts. The Finance Manager should be a dynamic individual who can communicate effectively with business and finance partners, support key financial processes, deliver superior analytics, and manage complex tasks in a global organization.
How will you make an impact in this role?
Key Responsibilities include
Develop an end to end understanding of the Credit and Collections lifecycle, including operational and expense drivers across the value chain.
Work with the Collections business to optimize Outside Agency fees - focused on optimizing overall fee rate and further educating placement strategy by incorporating detailed cost information.
Analyze placement outcomes as it relates to OA Fees; enable insourcing vs 3rd party optimization decisions and better understand impact on opex targets.
Collaborate with Risk Finance on monthly results, planning, forecasting, and support identifying and syndicating key messages for Collections & OA fees.
Provide value-add decision support to business partners with a pro-active approach
Effectively collaborate across the organization to address key business issues, as well as ongoing business transformation, and cost reduction opportunities
Lead planning, forecasting, results analysis and reporting with a focus on tight management of risks and opportunities to enable delivery against aggressive targets
Track and analyze key issues and trends while liaising with business partners to develop in-depth analysis on operational and financial results
Perform ad hoc analytics as required, leveraging Finance and GSG analytical data in Cornerstone
Prepare and present insightful analysis and key recommendations to Finance and GSG Senior Leadership to drive decision making
Create and implement new complex and dynamic financial models to enhance reporting, enable analysis, and drive automation
Provide thought leadership, project management and specialized financial analysis for servicing initiatives in support of GSG strategies
Minimum Qualifications
3 to 5 years of relevant analytical and financial work experience
A curious self-starter with the ability to drive results, work with ambiguity, and create insights to explain results variances
Strategic thinking - an ability to deep dive into numbers and synthesize complex data while pulling together the bigger picture and key story for an executive/senior audience
Ability to grasp and explain complex concepts quickly; strong business acumen, able to follow business and industry trends and make use of this in the main AXP business lines
Strong collaboration and relationship building ability. Able to influence others without having direct authority, including demonstrated ability to influence senior management across the company
Excellent organizational skills with the ability to manage multiple deliverables while meeting tight deadlines
Robust communication skills, written and verbal
Strong work ethic with an intense will-to-win and demonstrated personal excellence
Advanced knowledge of Excel and PowerPoint required
BS degree in Finance or similar; MBA a plus
Preferred Qualifications:
Familiarity with Gen AI tools, Lumi, Tableau, Power BI, Essbase, Oracle ledger and P&L reporting, TM1 tools and SQL coding skills preferred
Qualifications
Salary Range: $89,250.00 to $150,250.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Job: Finance
Primary Location: US-New York-New York
Other Locations: US-Arizona-Phoenix
Schedule Full-time
Req ID: 26003203
