Inside Sales Manager

Enhanced Protection Services • Richardson, TX • 3h ago

Company Overview:

Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants.

Our risk and consulting group, under Allied Universal® Enhanced Protection Services, is hiring an Inside Sales Manager. The Inside Sales Manager leads the intake, qualification, and management of inbound requests for the Emergency Response and Active Duty Law Enforcement service lines within the Enhanced Protection Services business. This role oversees the full inside sales cycle-from managing high-volume inbound leads generated by the guarding organization to driving account growth and expanding revenue within existing clients. Operating in a fast-paced environment, the Inside Sales Manager supports thousands of North American customers who depend on responsive emergency and law enforcement staffing solutions, ensuring timely service delivery, strong client relationships, and sustained business growth.

RESPONSIBILITIES:

Client and Account Management

Foster strong client relationships to support sustained business growth, including expanding revenue and hours within existing accounts

Present to potential and existing clients on Emergency Response and Active Duty Law Enforcement

Build relationships with account buyers (e.g., Security, Legal, Human Resources) to grow Emergency Response and Active Duty Law Enforcement service lines within assigned accounts

Collaboration and Cross-Functional Alignment

Partner closely with guarding teams to ensure high quality fulfillment and a seamless branch level client experience quality fulfillment and a seamless branch level client experience

Support internal marketing efforts to increase awareness of Enhanced Protection Services within guarding regions and branches, in coordination with business unit leadership

Participate in client presentations and site tours showcasing EPS capabilities, including Emergency Response and Active Duty Law Enforcement offerings

Sales Process and Performance Management

Standardize and manage a scalable inside sales process that ensures exceptional service delivery and client satisfaction across Emergency Response and Active Duty Law Enforcement sales process that ensures exceptional service delivery and client satisfaction across all relevant EPS service lines

Develop, monitor, and refine KPIs across the client lifecycle; identify and execute process improvements to increase efficiency and conversion outcomes

Provide ongoing reporting, insights, and performance trends to leadership for continuous optimization

QUALIFICATIONS (MUST HAVE):

Must possess one of the following:

Bachelor's degree in Business, Sales, Marketing, or related field of study

Associate's degree in Business, Sales, Marketing, or related field of study with a minimum of four (4) years of sales management experience

High school diploma with a minimum of eight (8) years of sales management experience

Minimum of five (5) years of experience in inside sales

Proven ability to grow existing accounts (revenue, service offerings)

Proven ability to manage and grow 40-60 accounts

Strong analytical and problem-solving skills with a focus on data-driven decision-making

Proficiency in Smartsheet and similar programs

Excellent oral and written interpersonal communication skills

Ability to adapt to evolving business needs in a fast-paced, growth-oriented environment

Proficiency in Microsoft Office Suite

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Experience security industry

Background in process improvement, change management, or sales enablement initiatives

BENEFITS:

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance

Eight paid holidays annually, five sick days, and four personal days

Paid time off offered at an accrual rate of 3.08 hours biweekly

Employee Assistance Program

Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more!

LI-26

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

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