Operations Manager

Insight Global • Riverton, MN • 4h ago

Job Description

Summary of Position

This company is an industry leader in the design, construction, and maintenance of fiber, electrical, and low-voltage systems across the Midwest, West Coast, and East Coast. We are seeking an experienced Operations Manager - ISP/OSP to oversee and lead both Inside Plant (ISP) and Outside Plant (OSP) Project Managers supporting data center and large-scale fiber construction programs.

This role serves as the primary operational liaison between clients/customers and the Project Management team, ensuring clear communication, proper workload distribution, financial accountability, and successful project execution. The Operations Manager provides leadership, oversight, and escalation management across multiple concurrent projects while maintaining alignment with safety, budget, schedule, and client expectations.

Duties and Responsibilities

Leadership & Team Oversight

Provide direct leadership, mentorship, and performance oversight to ISP and OSP Project Managers

Assign and distribute work to Project Managers based on project scope, complexity, and capacity

Act as an escalation point for Project Managers, field leadership, and clients

Support training, development, and continuous improvement of the Project Management team

Promote accountability, consistency, and best practices across all projects

Client & Stakeholder Management

Serve as the primary liaison between clients/customers and internal Project Management teams

Bridge communication gaps between customers and Project Managers to ensure alignment on scope, schedule, and deliverables

Lead client meetings, operational reviews, and status updates as required

Proactively manage client expectations and resolve issues to maintain strong customer relationships

Operational & Financial Management

Maintain working knowledge of all active ISP and OSP projects, including scope, schedule, and budget

Review project performance against budget and schedule; identify risks and corrective actions

Oversee budgets, approvals, change orders, and financial reporting in accordance with company authority guidelines

Approve invoices, receipts, and project-related expenses as defined by the MP Authority Matrix

Support forecasting, cost controls, and profitability across multiple projects

Technical & Process Oversight

Ensure Project Managers understand contract scope, technical specifications, milestones, and change provisions

Review and interpret blueprints, construction drawings, and project plans

Support project planning and execution for fiber, data center, and low-voltage construction efforts

Ensure projects are executed in compliance with Company, OSHA, and applicable safety standards

Drive standardization of processes, reporting, and documentation across ISP and OSP teams

Administrative & Reporting Responsibilities

Ensure timely and accurate completion of all required documentation, including:

Safety audits and observations

Change orders and billing documentation

Project status and performance reporting

Represent and promote the company's mission, vision, and values

Perform other duties as assigned

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

-Essential Education and Qualifications

-High School Diploma or GED required

-Valid Driver's License (DOT health card preferred, if applicable)

-Strong background in ISP and/or OSP fiber construction, data centers, or low-voltage systems

-Demonstrated ability to lead and manage multiple Project Managers across concurrent projects

-Advanced proficiency in Microsoft Excel, including budgeting, tracking, and approvals

-Ability to read and interpret blueprints, construction drawings, and project plans

-Proficient in MS Office Suite (Outlook, Excel, Word, Project, PowerPoint)

-Strong organizational, communication, and decision-making skills

-Comfortable operating in high-demand, client-facing environments Experience with Bluebeam preferred (not required)

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